20/20 Insight Gold

  Consulting Services - Assisting Before Assessment

While most organizations can benefit from using 360-feedback, it is never a good idea to simply begin assessing people. There are preliminary steps, and your organization may need assistance to learn how to successfully complete these steps. This assistance, in whatever form it is desired, can be structured on a consulting basis. Educate people about 360-feedback 360 degree feedback provides the most thorough, objective behavior feedback possible. Few organizations have mature feedback cultures. Many have primitive or nonexistent feedback practices. Many may have never heard of 360-feedback. If the technology is to be welcomed, your organization may need to offer employees information and education. This may take the form of briefings or discussion groups. If you do not have experience in 360-feedback, we can facilitate these events. We offer The 360 Smart Kit™, which is an outstanding tool for distributing answers to typical questions. Help your organization resolve issues related to 360 feedback Every organization is different, and there is no standard way to set up a program of multi-source feedback. 20/20® Insight GOLD permits considerable customization and versatility in use. This offers la variety of choices, and choices mean discussion and consensus. Managers will need to establish policies and decide on a number of parameters related to the way they want to handle 360 feedback. Examples of such issues are:   the scope of an assessment project, behaviors to be assessed   how feedback providers will be selected   how confidentiality and anonymity will be ensured We can help you understand the alternatives and recommend courses of action. Help your organization improve its performance management system 360-feedback is a performance feedback tool. There are two aspects of individual performance that should be managed:   Specifying, measuring and developing skills/   Specifying, measuring and rewarding results Multi-source feedback was designed primarily for developmental purposes / uses. Few organizations are aware of the latest technologies and best practices of performance management. Most are using some form of traditional performance appraisal, which over the decades has proven to be a problematic and universally disliked tool for managing performance. Recent advances in 360-feedback make it possible to manage the two aspects of performance separately. We can help your organization move away from traditional appraisal to separate systems of performance development and performance review, ensuring that 20/20® Insight GOLD is used properly. For guidance in best practices, The 360 Smart Kit™ offers articles by Dennis E. Coates, "The Four-Piece Puzzle of Performance Management" and "The Prudent Path" in The 360 Smart Kit™. Develop customized competency lists Customized assessments are often desired, and managers need to agree in advance on elements such as the survey items, respondent relationships, scales and report formats. 20/20® Insight GOLD is a versatile platform for all types of multi-source feedback. Any skill / behavior set can be quickly added to the system at no extra charge. We can help your organization conduct the necessary internal performance analysis research and draft competency lists with well-stated observable behaviors. Teach feedback skills 20/20® includes both quantitative (scores) and qualitative (comments) feedback targeted to specific behaviors. Those who have learned how to give and receive constructive feedback have better success with multi-source feedback. We are available to conduct introductory or reinforcement programs in feedback skills that will improve the success of 360 efforts. There is also a lesson plan, script, and visual aids contained in The 360 Smart Kit™. Teach performance coaching skills Supervisors, mentors, and others who will serve as performance coaches in the development process usually need training in skills that will help them be successful in the coaching role. They need to feel confident that they can evaluate an individual development plan, listen actively, give feedback, offer encouragement, and facilitate a discussion of lessons learned. Conduct orientation briefings The orientation briefing is a preview and preparation meeting that kicks off a specific 360-feedback project. Individuals learn:   what to do in the assessment process   how to give ratings and appropriate comments   how to use respondent software   what kinds of feedback they can expect to receive   who will receive feedback data   what will be done with the data   how confidentiality will be preserved While this information can be communicated in many forms, a group meeting is most effective. A lesson plan, script and visual aids are contained in The 360 Smart Kit™. We would also use sample demonstration diskettes and the 20/20® Insight GOLD Tutorial for multi-media demonstration programs. Train administrators to use the 20/20® software The Windows-based 20/20® Insight GOLD administration software is very user-friendly, and the online help system describes procedures in clear language. However, if your organization wants help learning how to use the software quickly, we offer a 20/20® Insight GOLD Administrators Course. Conduct pilot assessment projects Most organizations want to use the system with one or two groups before making it more widely available. Often in a consulting role, we take the lead on administration and facilitation of feedback. Although internal administrators and facilitators may lack experience, they want the pilot projects to go well. We are available to implement the various stages of the process, while internal administrators and facilitators observe and learn from us. Train internal facilitators to lead feedback programs Your organization may want its internal human resource personnel to learn how to carry out future assessment projects. In-house facilitators may need to be shown how to help people accept feedback, analyze it and create a development plan. Your organization may also need to learn how to prepare participants to give ratings and appropriate comment feedback. For more information about our 20/20 Insight consulting services. 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