Skill Building Courses / Courseware

  Introduction


Flexible Training Formats
Your organization is now afforded greater flexibility, through new and technologically interactive formats, in accomplishing your training objectives.

Your options include:
  Purchase Classroom / Instructor-led courseware and conduct the course using in-house trainers
  Select a Classroom / Instructor-led course and we can conduct the training at your location or a location of your choice.
  Online Courses
  CD-ROM - Supervision Courses

Course Categories include:

SUPERVISION SKILL BUILDERS
This series of courses is available in classroom, CD-ROM, and online training formats. Most of these program modules are also available in a Spanish (classroom format only) version. View more information

CUSTOMER SERVICE SKILL BUILDERS
Expand your organization’s ability to deliver training for your service representatives with this series of online course modules. View more information.

PRODUCTIVITY - BASIC SKILLS
Now your support staff can learn necessary skills with the Productivity Development Series. Courseware topics include:
  Communication Skills
  Office Professionalism
  Understanding & Using Financial Data
View more information.


OTHER ONLINE COURSES

Behavioral Styles - DiSC

Understanding Behavioral Styles  (Approximately 2 hours)
This course provides insight into your DiSC® behavioral style and explains how adjusting your style to fit different situations can enhance your personal enhancements.   View information about the Understanding Behavioral Styles

Reinforcing Your Understanding Behavioral Styles
(Approximately 45 minutes)
This course provides insight into your behavioral style and explains how adjusting your style to fit different situations can enhance your personal effectiveness.   View information about the Reinforcing Your Understanding Behavioral Styles

Manager / Management

Understanding Behavioral Styles for Managers   (Approximately 2.5 hours)
Managerial relationships often depend on adapting the individual's managerial style and quickly recognizing a person's behavioral style and interacting appropriately are critical to this process.   View information about the Understanding Behavioral Styles for Managers online course

Reinforcing Your Understanding Behavioral Styles for Managers
(Approximately 1 hour)
This course reinforces the individual's understanding of hi/her own behavioral style and the use of this knowledge to enhance communication skills and increase productivity.   View information about the Reinforcing Your Understanding Behavioral Styles for Managers online course

Managing Performance Discussions   (Approximately 2 hours)
This course provides a process to help managers have a discussion with an employee when performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion.   View information about the Managing Performance Discussions online course

Behavioral Interviewing   (Approximately 1.5 hours)
The purpose of this course is to make the interviewing process easier, more effective, and to provide the tools needed to ask the right questions to better discover if the candidate is the right person for the job.   View information about the Behavioral Interviewing online course

Customer Service

Understanding Behavioral Styles for Customer Service
(Approximately 2.5 hours)
Customer Service relationships often depend on "getting off on the right foot." Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows how to recognize different behavior patterns, and develop adaptive skills that increase the ability to communicate successfully with others.   View information about the Understanding Behavioral Styles for Customer Service online course

Reinforcing Your Understanding Behavioral Styles for Customer Service   (Approximately 1 hour)
This course will reinforce the individual's understanding of his / her own behavioral style and use this knowledge to enhance communication skills and increase productivity.   View information about the Reinforcing Your Understanding Behavioral Styles for Customer Service online course

Establishing Credibility and Trust for Customer Service
(Approximately 2 hours)
Establishing positive credibility and trust allows customer service people a better opportunity to create longer-term business relationships. This course will discuss what can be done to intentionally build trust and confidence with customers.   View information about the Establishing Credibility and Trust for Customer Service online course

Questions Are The Answer For Customer Service   (Approximately 1 hour)
This course provides examples of good questions that can be used immediately to get needed information. Learn the difference between open-ended and closed-ended questions, and when to use them. Learn seven different types of questions and how to use each one.   View information about the Questions Are The Answer For Customer Service online course

Customer Focused Interviews   (Approximately 1 hour)
Learn professional sales interviewing techniques that will help establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win.   View information about the Customer Focused Interviews online course

Handling Customer Complaints   (Approximately 45 Minutes)
This course presents a process for dealing with objections and complaints so the individual can be effective and keep client relationships positive.   View information about the Handling Customer Complaints online course

Teams

Understanding Behavioral Styles for Teams
 (Approximately 2.5 hours)
Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Teams shows how to recognize different behavior patterns, and develop adaptive skills that increase the ability to communicate successfully with others.   View information about the Understanding Behavioral Styles for Teams online course

Reinforcing Your Understanding Behavioral Styles for Teams   (Approximately 1 hour)
This course will reinforce the understanding of an individual's Team behavioral style and use this knowledge to enhance communication skills and increase productivity.   View information about the Reinforcing Your Understanding Behavioral Styles for Teams online course

Sales

Understanding Behavioral Styles for Sales   (Approximately 2.5 hours)
Effective selling often depends on being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles for Sales shows how to recognize different behavior patterns, and develop adaptive skills that increase the ability to communicate successfully with others.   View information about the Understanding Behavioral Styles for Sales online course

Reinforcing Your Understanding Behavioral Styles for Sales
(Approximately 1 hour)
This course will reinforce the individual's understanding of his / her own behavioral style and use this knowledge to enhance communication skills and increase productivity.   View information about the Your Understanding Behavioral Styles for Sales online course

Establishing Credibility and Trust for Sales   (Approximately 2 hours)
Establishing positive credibility and trust allows sales people a better opportunity to create longer term business relationships. This course will discuss what can be done to intentionally build trust and confidence with clients.   View information about the Establishing Credibility and Trust for Sales online course

Questions Are The Answer For Sales   (Approximately 1 hour)
Learn the difference between open-ended and closed-ended questions, and when to use them. Seven different types of questions are discussed and how each one can used.   View information about the Questions Are The Answer For Sales online course

Customer Focused Sales Interviews   (Approximately 2 hours)
Learn professional sales interviewing techniques that will help establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win.   View information about the Customer Focused Sales Interviews online course

Overcoming All Objections   (Approximately 45 minutes)
This course presents a process for dealing with objections and complaints so the individual can be effective and keep client relationships positive.   View information about the Overcoming All Objections online course

Territory and Account Management   (Approximately 1.5 hours)
In this course learn the skills to: define the territory, understand the customer base, and prioritize clients and prospects. Learn the four-step method for managing territory and also learn how to protect that territory.   View information about the Territory and Account Management online course


Action Planners - Course / Learning Reinforcement
Once grounded in DiSC®, use any or all of these Action Planners to fully utilize what was learned. Available in online and paper versions.   View information about the DiSC® Action Planners


If any of these products are not exactly what you want, please place an inquiry.
Friday, March 12, 2010

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