Establishing Credibility and Trust For Customer Service (C-101)
Approximately 2 hours
Audience: Customer Service / Care Professionals, Account Managers, Anyone working with customers
A client's Decision to stay with a business / organization requires all individuals who come in contact with the client to establish some level of credibility and trust.
Establishing positive credibility and trust allows customer service people a better opportunity to create longer-term business relationships.
This course will discuss what can be done to intentionally build trust and confidence with customers.
Establishing Credibility and Trust For Customer Service includes 9 lessons:
How to Use This Course
Overview
Building Credibility
Building Rapport and Trust
The 4 Elements of Trust
Pacing
Listening
Feedback
Summary
Establishing Credibility and Trust For Customer Service
Requirements: 800 x 600 Screen Resolution and up; Microsoft IE 4.0 and up OR Netscape 4.5 and up or AOL 5.0 and up; Flash 5.0 and up ALSO AVAILABLE:
DiSC Classic Profile Individual Online report
These easy-to-use Online Response Forms eliminate skipped questions, counting errors, and
save valuable time. Approximately 10 minutes to complete. Reports can be generated immediately.
This online sssessment can be taken anytime, anywhere only need to have Internet / Web access.
More information about DiSC Classic Profile online assessment
View DiSC Classic Profile sample report
View DiSC Classic e-brochure
DiSC Sales Profile / Report
Online format only
Section I. Understanding Your DiSC Sales Style
Section II. Understanding Customer Buying Styles
Section III. Adapting Your Sales Style to Your Customers / Prospects
More information about Everything DiSC Sales profile Online Version
View Everything DiSC Sales sample report
Approximately 2 hours
