Training Tools & Skill Development

  Interactive, Self-paced, Online Courses
  Management, Customer Service, Teams, & Sales

Customer Service


Establishing Credibility and Trust For Customer Service   (C-101)

screen shot - Establishing Credibility and Trust For Customer Service self paced online course - CRKI online courses Approximately 2 hours

Audience: Customer Service / Care Professionals, Account Managers, Anyone working with customers

A client's Decision to stay with a business / organization requires all individuals who come in contact with the client to establish some level of credibility and trust.

Establishing positive credibility and trust allows customer service people a better opportunity to create longer-term business relationships. This course will discuss what can be done to intentionally build trust and confidence with customers.

Establishing Credibility and Trust For Customer Service includes 9 lessons:

   –  How to Use This Course
   –  Overview
   –  Building Credibility
   –  Building Rapport and Trust
   –  The 4 Elements of Trust
   –  Pacing
   –  Listening
   –  Feedback
   –  Summary

Establishing Credibility and Trust For Customer Service
C-101   Price: US$ 75.00
  (retail price: US$ 89.00)		     Click here to order the Establishing Credibility and Trust For Customer Service Online Self-paced Course - CRK Interactive online courses     Click here to View Your Shopping Cart selections


Establishing Credibility & Trust For Customer Service e-brochure

Allow 1 business day for online setup, but usually available same business day.

Credit: CEU: 0.2     CEU information

Requirements: 800 x 600 Screen Resolution and up; Microsoft IE 4.0 and up OR Netscape 4.5 and up or AOL 5.0 and up; Flash 5.0 and up


ALSO AVAILABLE:

DiSC Classic Profile — Individual Online report

These easy-to-use Online Response Forms eliminate skipped questions, counting errors, and save valuable time. Approximately 10 minutes to complete. Reports can be generated immediately. This online sssessment can be taken anytime, anywhere – only need to have Internet / Web access.
More information about DiSC Classic Profile online assessment
View DiSC Classic Profile sample report
View DiSC Classic e-brochure

DiSC Classic Profile — Individual ONLINE report   (10 credits per report)
INS-on1   Price: US$ 24.70   (retail price: $ 31.00)     Click here to order the DiSC Classic Profile individual report - online   Click here to View Your Shopping Cart selections


DiSC Sales Profile / Report
Online format only
    –  Section I. Understanding Your DiSC Sales Style
    –  Section II. Understanding Customer Buying Styles
    –  Section III. Adapting Your Sales Style to Your Customers / Prospects
More information about Everything DiSC Sales profile – Online Version
View Everything DiSC Sales sample report

View Everything DiSC Sales e-brochure

DiSC Sales Profile – Individual Report
INS-on14   Price: US$ 61.75   (retail price: $ 77.50)     Click here to order the Everything DiSC Sales profile – Individual Report - 25 EPIC credits per report   Click here to View Your Shopping Cart selections


Action Planners - Course / Learning Reinforcement

DiSC Customer Service Action Planner (S-113)
View more information about the DiSC Customer Service Action Planner

DiSC Talk! Action Planner (S-116)
View more information about the DiSC Customer Service Action Planner

View DiSC Action Planners e-Brochure (.pdft)


Return to Customer Service online courses - main page


Other Self-paced, Online Courses:
Behavioral Style self-paced online courses
Manager / Management self-paced online courses
Teams self-paced online courses
Sales self-paced online courses

Full Listing of Action Planners for Learning Reinforcement
Return to the full listing of self-paced online courses


We accept credit cards on all orders. Volume pricing is available.



Return to Inscape Publishing DiSC assessments & training tools - main page.

If any of these products are not exactly what you want, please place an inquiry.

 Tuesday, September 07, 2010

Receive notices about new products & specials:
Email:

Online Profiles, Online Assessments - E.P.I.C. delivery system - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
DiSC profiles, DiSC assessments - paper, self assessments - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
DiSC Profile, DiSC Classic Profile, Disc - other languages - U.K English, European French, Canadian French, Polish, Turkish, North American Spanish - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
3 - 4 hour Comple courses with imbedded Video - DiSC courseware / programs - idXready courses - DiSC skill building and training tools - Inscape Publishing
Online courses, DiSC Web-based courses - Behavior styles, sales, customer service, management, teams - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Videos - sales, managment, meetings, communication - DiSC video - Profile, Assessment, Facilitator kit - DISC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
PPSS - Personal Profile System Series - series 2800 - computer / codelock system - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
EPIC - online delivery system - E.P.I.C. - DiSC online assessments, profiles, disc - Profile, Assessment - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
DiSC profiles, DiSC assessments - paper, self assessments - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Action Planners, planning and review, course reinforcement - customer service, sales, managing, performance management, telephone, talk - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Attitudes, adventures in attitudes - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Behavor, communication - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Customer Service, service essentials - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
DiSC, disc, DiSC Classic Profile - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Diversity, discovering diversity - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Educator, teacher, resources - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
INDRA, Indra - In-depth Relationship Assessment - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Leadership, dimensions of leadership - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Listening, personal listening - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Listening, personal listening - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Management, management strategies - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Relationship - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Role Behavior - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Sales, sales strategy - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Coping and Stress - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Teams. team process, C.A.R.E. - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Time Mastery, time management - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Trainer Tools - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
Work Expectations - Employee, Manager - Profile, Assessment, Facilitator kit - DiSC - Inscape Publishing - DiSC assessments, profiles - skill building and training tools - formerly Carlson Learning Company
DiSC, Inscape Publishing - Product Chart, product use chart - Inscape Publishing - DiSC assessments, profiles, - skill building and training tools - formerly Carlson Learning Company
DiSC, Inscape Publishing - Validity and Reliability - Inscape Publishing - DiSC assessments, profiles, - skill building and training tools - formerly Carlson Learning Company
DiSC, Inscape Publishing - Product Users, Users of these products - Inscape Publishing - DiSC assessments, profiles, - skill building and training tools - formerly Carlson Learning Company
Become an Inscape Distributo - DiSC Distributorship information - Inscape Publishing - DiSC assessments, profiles, - skill building and training tools - formerly Carlson Learning Company
Inscape Publishing - DiSC assessments, profiles, - skill building and training tools -request information, contact us - formerly Carlson Learning Company
Inscape Publishing - DiSC assessments, profiles, - skill building and training tools - order form - formerly Carlson Learning Company


select system and assess system - Maximum Potential - main page
request, more information - Maximum Potential
360 degree feedback, MRA - 20/20 Insight - main pages
request, more information - 360 degree feedback, MRA - 20/20 Insight
web-based, online training - skills and development training - Vital Learning - main page
reequest, more information - web-based, online training - skills and development training - Vital Learning
performance systems - TTI Performance Systems - Introduction - main page
request, more information - performance systems - TTI Performance Systems

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 




© Copyright 1997-2010 Select, Assess & Train, Alexandria, VA, USA. All rights reserved.