Training Tools & Skill Development

  Interactive, Self-paced, Online Courses
  Management, Customer Service, Teams, & Sales

Customer Service


Questions Are The Answer For Customer Service   (C-105)

screen shot - Questions Are The Answer For Customer Service, self paced, online course - screen shot - - CRK Interactive online course This course provides examples of good questions that can be used immediately to get needed information.

Learn the difference between open-ended and closed-ended questions, and when to use them.

Learn 7 different types of questions and how to use each one.

Approximately 1 hour

Audience: Customer Service / Care Professionals, Account Managers,
Anyone working with customers

Questions Are The Answer For Customer Service includes 6 lessons:

   –  How to Use This Course
   –  Introduction
   –  Questions and Probes
   –  Categories of Questions & Probes
   –  Practical Application
   –  Knowledge Assessment

Questions Are The Answer For Customer Service
C-105   Price: US$ 34.00
  (retail price: US$ 37.00)		     Click here to order the Questions Are The Answer For Customer Service - Online Self-paced Course - CRK Interactive course     Click here to View Your Shopping Cart selections


Questions Are The Answer For Customer Service e-brochure

Allow 1 business day for online setup, but usually available same business day.

Credit: CEU: 0.1     CEU information

Requirements:800 x 600 Screen Resolution and up; Microsoft IE 4.0 and up or Netscape 4.5 and up or AOL 5.0 and up; Flash 5.0 and up


ALSO AVAILABLE:

OPTIONAL:  DiSC Classic Profile — Individual Online report

These easy-to-use Online Response Forms eliminate skipped questions, counting errors, and save valuable time. Approximately 10 minutes to complete. Reports can be generated immediately. These Online Profiles / Assessments can be taken anytime, anywhere. The respondent only needs to have Internet / Web access.

DiSC Classic Profile — Individual ONLINE report   (10 credits per report)
INS-on1   Price: US$ 24.70   (retail price: $ 31.00)     Click here to order the DiSC Classic Profile individual report - online   Click here to View Your Shopping Cart selections


DiSC Sales Profile / Report
Online format only
    –  Section I. Understanding Your DiSC Sales Style
    –  Section II. Understanding Customer Buying Styles
    –  Section III. Adapting Your Sales Style to Your Customers / Prospects
More information about Everything DiSC Sales profile – Online Version
View Everything DiSC Sales sample report
View Everything DiSC Sales e-brochure

DiSC Sales Profile – Individual Report
INS-on14   Price: US$ 61.75   (retail price: $ 77.50)     Click here to order the Everything DiSC Sales profile – Individual Report - 25 EPIC credits per report   Click here to View Your Shopping Cart selections


Action Planners - Course / Learning Reinforcement

DiSC Customer Service Action Planner< (S-113)
View more information about the DiSC Customer Service Action Planner

DiSC Talk! Action Planner (S-116)
View more information about the DiSC Customer Service Action Planner

View DiSC Action Planners e-Brochure (.pdf)


Return to Customer Service self-paced, online courses - main page

Other Self-paced, Online Courses:
Behavioral Style / Individual self-paced, online courses
Manager / Management self-paced, online courses
Teams self-paced, online courses
Sales self-paced, online courses

Full Listing of Action Planners for Learning Reinforcement
Return to the full listing of self-paced, online courses


We accept credit cards on all orders. Volume pricing is available.



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If any of these products are not exactly what you want, please place an inquiry.

 Tuesday, September 07, 2010

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