Training Tools & Skill Development
Interactive, Self-paced, Online Courses
Management, Customer Service, Teams, & Sales
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Customer Service
Customer Focused Sales Interviews (C-104)
In this course learn professional sales interviewing techniques that will help establish credibility, qualify opportunities more effectively,
and discover a prospect's important business needs, goals, priorities and personal win.
Approximately 1 hour
Audience:
Customer Service / Care Professionals, Sales Professionals, Account Managers, Anyone identifying customer needs
Customer Focused Sales Interviews oncludes 9 lessons:
How to Use This Course
Introduction
Questions Are the Answer
Overview of the F.I.N.D. System
F.I.N.D. System in Detail
After the Sales Interview
F.I.N.D. Interview Example
Practical Applications of Knowledge
Knowledge Assessment
Customer Focused Sales Interviews
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C-104 |
Price: US$ 34.00
(retail price: US$ 37.00) |
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Customer Focused Sales Interviews e-brochure
Allow 1 business day for online setup, but usually available same business day.
Credit: CEU: 0.2 CEU information
Requirements: 800 x 600 Screen Resolution and up; Microsoft IE 4.0 and up or Netscape 4.5 and up or AOL 5.0 and up; Flash 5.0 and up
ALSO AVAILABLE:
OPTIONAL: DiSC Classic Profile Individual Online report
These easy-to-use Online Response Forms eliminate skipped questions, counting errors, and
save valuable time. Approximately 10 minutes to complete. Reports can be generated immediately.
These Online Profiles / Assessments can be taken anytime, anywhere. The respondent only needs to have Internet / Web access.
DiSC Classic Profile Individual ONLINE report (10 credits per report)
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INS-on1 |
Price: US$ 24.70 (retail price: $ 31.00) |
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DiSC Sales Profile / Report
Online format only
Section I. Understanding Your DiSC Sales Style
Section II. Understanding Customer Buying Styles
Section III. Adapting Your Sales Style to Your Customers / Prospects
More information about Everything DiSC Sales profile Online Version
View Everything DiSC Sales sample report
View Everything DiSC Sales e-brochure
DiSC Sales Profile Individual Report
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INS-on14 |
Price: US$ 61.75 (retail price: $ 77.50) |
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Action Planners - Course / Learning Reinforcement
DiSC Customer Service Action Planner (S-113)
View more information about the DiSC Customer Service Action Planner
DiSC Talk! Action Planner (S-116)
View more information about the DiSC Customer Service Action Planner
View DiSC Action Planners e-Brochure (.pdf)
Return to Customer Service online courses - main page
Other Self-paced, Online Courses:
Behavioral Style self-paced online courses
Manager / Management self-paced online courses
Teams self-paced online courses
Sales self-paced online courses
Full Listing of Action Planners for Learning Reinforcement
Return to the full listing of self-paced online courses
We accept credit cards on all orders. Volume pricing is available.
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