Training Tools & Skill Development

  Interactive, Self-paced, Online Courses
  Management, Customer Service, Teams, & Sales

Customer Service


Handling Customer Complaints   (C-100)

Handling Customer Complaints, self paced, online course - screen shot - CRK Interactive online course This course presents a process for dealing with objections and complaints so the individual can be effective and keep client relationships positive.

Approximately 45 Minutes

Audience:
Customer Service / Care Professionals, Account Managers, Sales Professionals, and Anyone working with customers

Handling Customer Complaints includes 4 kessons:

   –  How to Use This Course
   –  Introduction
   –  A Process for Overcoming Objections and Complaints
   –  Reframing

Handling Customer Complaints
C-100   Price: US$ 34.00
  (retail price: US$ 37.00)		     Click here to order the Handling Customer Complaints - Online Self-paced Course - CRKI online course     Click here to View Your Shopping Cart selections


Handling Customer Complaints e-brochure

Allow 1 business day for online setup, but usually available same business day.

Credit: CEU: 0.1     CEU information

Requirements: 800 x 600 Screen Resolution and up; Microsoft IE 4.0 and up or Netscape 4.5 and up or AOL 5.0 and up; Flash 5.0 and up


ALSO AVAILABLE:

DiSC Classic Profile — Individual Online report

These easy-to-use Online Response Forms eliminate skipped questions, counting errors, and save valuable time. Approximately 10 minutes to complete. Reports can be generated immediately. These Online Profiles / Assessments can be taken anytime, anywhere. The respondent only needs to have Internet / Web access.

DiSC Classic Profile — Individual ONLINE report   (10 credits per report)
INS-on1   Price: US$ 24.70   (retail price: $ 31.00)     Click here to order the DiSC Classic Profile individual report - online   Click here to View Your Shopping Cart selections


DiSC Sales Profile / Report
Online format only
    –  Section I. Understanding Your DiSC Sales Style
    –  Section II. Understanding Customer Buying Styles
    –  Section III. Adapting Your Sales Style to Your Customers / Prospects
More information about Everything DiSC Sales profile – Online Version
View Everything DiSC Sales sample report
View Everything DiSC Sales e-brochure

DiSC Sales Profile – Individual Report
INS-on14   Price: US$ 61.75   (retail price: $ 77.50)     Click here to order the Everything DiSC Sales profile – Individual Report - 25 EPIC credits per report   Click here to View Your Shopping Cart selections


Action Planners - Course / Learning Reinforcement

DiSC Customer Service Action Planner (S-113)
View more information about the DiSC Customer Service Action Planner

DiSC Talk! Action Planner (S-116)
View more information about the DiSC Customer Service Action Planner

View DiSC Action Planners e-Brochure (.pdf)


Return to Customer Service online courses - main page

Other Self-paced, Online Courses:
Behavioral Style self-paced online courses
Manager / Management self-paced online courses
Teams self-paced online courses
Sales self-paced online courses

Full Listing of Action Planners for Learning Reinforcement
Return to the full listing of self-paced online courses


We accept credit cards on all orders. Volume pricing is available.