Manager / Management

Managing Performance Discussions   (C-102)

This course provides a process to help managers have a discussion with an employee when performance needs to improve.

Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him / her to take responsibility for improving performance.

Approximately 2 hours

Audience: Managers, Team Leaders, Coaches, Sponsors, Anyone needing to council others on performance

Managing Performance Discussions includes 9 lessons:

   –  How to Use This Course
   –  Introduction
   –  Overview of Managing Performance Discussions
   –  Key Communication Skills - Describe Specific Behavior and Outcomes
   –  Key Communication Skills - Use Effective Questioning Skills
   –  Key Communication Skills - Use Listening Skills
   –  7 Step Process
   –  Practical Application
   –  Knowledge Assessment

Managing Performance Discussions

C-102

Price: US$ 34.00   (retail price: US$ 37.00)

Managing Performance Discussions e-brochure

Allow 1 business day for online setup, but usually available same business day.

Credit: CEU: 0.1
ANCC Contact Hours: 1.2   CEU information

Requirements:  800 x 600 Screen Resolution and up; Microsoft IE 4.0 and up, Netscape 4.5 and up, or AOL 5.0 and up; Flash 5.0 and up

INS-on1

Price: US$ 24.70   (retail price: $ 31.00)