Training Tools & Skill Development

  Interactive, Self-paced, Online Courses
  Management, Customer Service, Teams, & Sales

Customer Service


Understanding Behavioral Styles for Customer Service   (S-121)

screen shot - Understanding Behavioral Styles for Customer Service, self paced online course - CRK Interactive online course Customer Service relationships often depend on "getting off on the right foot."

Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process.

Understanding Behavioral Styles shows how to recognize different behavior patterns, and develop adaptive skills that increase the ability to communicate successfully with others.

Approximately 2.5 hours

Audience: Customer Service / Care Professionals and Anyone wishing to communicate more effectively with clients

Understanding Behavioral Styles for Customer Service includes 11 lessons:

   –  Introduction
   –  Different Behavioral Styles
   –  The Personal Profile System - DiSC Classic Profile *
   –  The 4 Behavioral Styles
   –  Recognizing Behavioral Styles
   –  Behavioral Styles and Listening
   –  Improve Your Performance
   –  Reading and Reacting to People
   –  Determining Behavioral Styles
   –  Practical Application of Knowledge
   –  Knowledge Assessment
* Optional: DiSC Classic Profile online assessment for use in lesson 3

Understanding Behavioral Styles for Customer Service
S-121   Price: US$ 34.00
  (retail price: US$ 37.00)		     Click here to order the Understanding Behavioral Styles for Customer Service - Online Self-paced Course - CRKI online course     Click here to View Your Shopping Cart selections


Understanding Behavioral Styles for Customer Service e-brochure


Allow 1 business day for online setup, but usually available same business day.

Credit: CEU: 0.3
ANCC Contact Hours: 3.6   CEU and Contact Hours Information

Requirements:
800 x 600 Screen Resolution and up; Microsoft IE 4.0 and up, Netscape 4.5 and up, or AOL 5.0 and up; Flash 5.0 and up


OPTIONAL:  DiSC Classic Profile — Individual Online report

These easy-to-use Online Response Forms eliminate skipped questions, counting errors, and save valuable time. Approximately 10 minutes to complete. Reports can be generated immediately. This online sssessment can be taken anytime, anywhere – only need to have Internet / Web access.
More information about DiSC Classic Profile online assessment
View DiSC Classic Profile sample report
View DiSC Classic e-brochure

DiSC Classic Profile — Individual ONLINE report   (10 credits per report)
INS-on1   Price: US$ 24.70   (retail price: $ 31.00)     Click here to order the DiSC Classic Profile individual report - online   Click here to View Your Shopping Cart selections


ALSO AVAILABLE:

Action Planners - Course / Learning Reinforcement

DiSC Customer Service Action Planner (S-113)
View more information about the DiSC Customer Service Action Planner

DiSC Talk! Action Planner (S-116)
View more information about the DiSC Customer Service Action Planner

View DiSC Action Planners e-Brochure (.PDF Format)


Return to Customer Service self-paced, online courses - main page

Other Self-paced, Online Courses:
Behavioral Style / Individual self-paced, online courses
Manager / Management self-paced, online courses
Teams self-paced, online courses
Sales self-paced, online courses

Full Listing of Action Planners for Learning Reinforcement
Return to the full listing of self-paced, online courses


We accept credit cards on all orders. Volume pricing is available.



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If any of these products are not exactly what you want, please place an inquiry.

 Friday, February 10, 2012

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