Training Tools & Skill Development

  Interactive, Self-paced, Online Courses
  Management, Customer Service, Teams, & Sales

Customer Service


Reinforcing Your Understanding Of Behavioral Styles for Customer Service (S-125)

Reinforcing Your Understanding Of Behavioral Styles for Customer Service, self paced online course - screen shot - CRK Interactive online course A shortened version of Understanding Behavioral Styles for Customer Service.

This course will reinforce the individual's understanding of his / her own behavioral style and use this knowledge to enhance communication skills and increase productivity.

Approximately 1 hour

Audience: Customer Service / Care Professionals, and Anyone wishing to communicate more effectively with clients

Reinforcing Your Understanding Of Behavioral Styles for Customer Service includes 5 lessons:

   –  Recognizing Behavioral Styles
   –  Improve Your Performance
   –  Reading and Reacting to People
   –  Practical Application of Knowledge
   –  Knowledge Assessment

Reinforcing Your Understanding Of Behavioral Styles for Customer Service
S-125   Price: US$ 18.00
  (retail price: US$ 20.00)		     Click here to order the Reinforcing Your Understanding Of Behavioral Styles for Customer Service - Online Self-paced Course - CRK Interactive online course     Click here to View Your Shopping Cart selections


Reinforcing Your Understanding Of Behavioral Styles for Customer Service e-brochure (.pdf)

Allow 1 business day for online setup, but usually available same business day.

Credit:
CEU: 0.1
ANCC Contact Hours: 1.2   CEU and Contact Hours Information

Requirements:
800 x 600 Screen Resolution and up; Microsoft IE 4.0 and up, Netscape 4.5 and up or AOL 5.0 and up; Flash 5.0 and up


ALSO AVAILABLE:

DiSC Classic Profile — Individual Online report

These easy-to-use Online Response Forms eliminate skipped questions, counting errors, and save valuable time. Approximately 10 minutes to complete. Reports can be generated immediately. This online sssessment can be taken anytime, anywhere – only need to have Internet / Web access.
More information about DiSC Classic Profile online assessment
View DiSC Classic Profile sample report
View DiSC Classic e-brochure

DiSC Classic Profile — Individual ONLINE report   (10 credits per report)
INS-on1   Price: US$ 24.70   (retail price: $ 31.00)     Click here to order the DiSC Classic Profile individual report - online   Click here to View Your Shopping Cart selections


Action Planners - Course / Learning Reinforcement

DiSC Customer Service Action Planner (S-113)
View more information about the DiSC Customer Service Action Planner

DiSC Talk! Action Planner (S-116)
View more information about the DiSC Customer Service Action Planner

View DiSC Action Planners e-Brochure (.pdf)


Return to Customer Service self-paced online courses - main page

Other Self-paced, Online Courses:
Behavioral Style / Individual self-paced online courses
Manager / Management self-paced online courses
Teams self-paced online courses
Sales self-paced online courses

Full Listing of Action Planners for Learning Reinforcement
Return to the full listing of self-paced online courses


We accept credit cards on all orders. Volume pricing is available.



Return to Inscape Publishing DiSC assessments & training tools - main page.

If any of these products are not exactly what you want, please place an inquiry.

 Friday, February 10, 2012

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