Customer Service


Reinforcing Your Understanding Of Behavioral Styles for Customer Service (S-125)

A shortened version of Understanding Behavioral Styles for Customer Service.

This course will reinforce the individual's understanding of his / her own behavioral style and use this knowledge to enhance communication skills and increase productivity.

Approximately 1 hour

Audience: Customer Service / Care Professionals, and Anyone wishing to communicate more effectively with clients

Reinforcing Your Understanding Of Behavioral Styles for Customer Service includes 5 lessons:

   –  Recognizing Behavioral Styles
   –  Improve Your Performance
   –  Reading and Reacting to People
   –  Practical Application of Knowledge
   –  Knowledge Assessment

Reinforcing Your Understanding Of Behavioral Styles for Customer Service

S-125

Price: US$ 18.00   (retail price: US$ 20.00)

Reinforcing Your Understanding Of Behavioral Styles for Customer Service e-brochure (.pdf)

Allow 1 business day for online setup, but usually available same business day.

Credit:
CEU: 0.1
ANCC Contact Hours: 1.2   CEU and Contact Hours Information

Requirements:
800 x 600 Screen Resolution and up; Microsoft IE 4.0 and up, Netscape 4.5 and up or AOL 5.0 and up; Flash 5.0 and up