Assessment & Skill Development   Listening – Styles & Skills Personal Listening Profile The Personal Listening Profile is a learning tool that helps individuals identify and understand which of the five listening approaches they use to experience, process, organize, store, and retrieve information. It is useful in a variety of applications, including customer service, presentation skills, conflict resolution, and team-building. Discover the Impact of Five Listening Approaches It is estimated that people screen out or change the intended purpose of what they hear in over 70% of all communications. The biggest factor contributing to such miscommunication is our listening approach. Behavioral research shows that people listen with a preferred listening approach. The Personal Listening Profile research describes 5 listening approaches:   Appreciative: listens in a relaxed manner, seeking enjoyment, entertainment or inspiration   Empathic: listens without judging, is supportive of speaker and learns from the experiences of others   Comprehensive: listens to organize and make sense of information by understanding relationships among ideas   Discerning: listens to get complete information, understand main message and determine important details   Evaluative: listens in order to make a decision based on information provided and may accept or reject message based on personal beliefs Reduced uncertainty. Greater clarity. Increased productivity. Match Listening Approaches to Communication Needs The Personal Listening Profile helps people in your organization:   Discover their natural approach to listening   Capitalize on their listening strengths   Learn how listening approaches impact listening effectiveness   Improve their ability to understand the purpose of different communications   Use listening approaches appropriate to the communication   Overcome listening barriers and reduce conflict   Enhance individual and team performance Personal Listening Profile - PAPER version C-317   Price: US$ 17.45   (retail US$ 20.50)         Personal Listening Profile - ONLINE Version (10 credits per report) INS-on5   Price: US$ 27.00   (retail price: $ 31.00)       Personal Listening - Facilitator's Group Report – ONLINE only (15 credits per group report) INS-on5a   Price: US$ 40.50   (retail price: $ 46.50)       View Personal Listening Profile - Individual sample report (.PDF Format)     View Personal Listening Profile - Group sample report (.PDF Format)     View Personal Listening e-brochure (.PDF Format) Personal Listening Profile Facilitator's Kit Everything you need to administer the Personal Listening Profile is contained in the comprehensive Facilitator's Kit. Designed to provide human resource professionals with practical, research-based expertise, the kit helps you deliver Inscape Publishing's unique Discover & Capitalize approach to workplace learning:   Provide a self-directed scoring and interpreting process that actively engages the learner.   In the context of personal experience.   Simplify complex issues to increase understanding.   Create a non-judgmental language for identifying and dealing with stress.   Develop new listening skills.   Value the listening approaches of others.   Foster self-awareness and behavioral insights for long-term performance results. View Personal Listening Profile - Facilitator's Guide - Table of Contents 1 View Personal Listening Profile - Facilitator's Guide - Table of Contents 2 View Personal Listening e-Brochure (.PDF Format) Personal Listening Profile Facilitator's Kit includes:   One Facilitator's Manual   Scripted Seminar   Presentation Materials on a CD-ROM   Audio Tape   Two Personal Listening Profiles Personal Listening Profile Facilitator's Kit B-317   Price: US$ 499.00   (retail - US$ 600.00)         View Personal Listening e-Brochure (.PDF) View the Personal Listening Profile Research Report (.PDF) 1/2 day COURSE with imbedded Video – Complete & Ready-to-Go Improving Your Listening Skills Help people select the most effective listening approach based on the situation and on the communication needs of others. This program provides the key to clear communication through developing an understanding of effective listening techniques. Paricipants discover the 5 different approaches to listening and identify their most natural listening approaches. They leave with skills, knowledge, and tools to improve their listening skills, resulting in improved communications, fewer mistakes and misunderstandings, and more productive management, staff and client information sharing.                 Improving Your Listening Skills course information                 Improving Your Listening Skills e-brochure (.PDF)                 Improving Your Listening Skills preview This fully integrated DiSC-based idXready program includes:   Proven learning models   Participant pre-work   Rich video assets   Validated research-based assessments   Individualized Participant Workbooks   Fully scripted Leader’s Guides   Professional PowerPoint   Proven processing activities   PowerPoint and video play from the same USB key   No installation is required   (program registration is required for technical support)   Programs are portable between computers   PC and MAC versions available This synchronized, ready-to-go, 1/2 day training courseware reduces preparation time while it improves the classroom learning experience. View Listening Skills course information View DiSC Reliability, Validity and Research Support information We accept credit cards on all orders. Volume pricing is available. View information about becoming an Inscape Publishing Distributor. Find  Inscape  Product  by  Individual  Product  Title Attitudes – Adventures in Attitudes Coping & Stress Profile Customer Service Action Planner Dimensions of Leadership Profile DiSC Action Planner Sample Pack DiSC Buttons DiSC Customer Service Action Planner DiSC Management Action Planner DiSC Managing Performance Action Planner DiSC Classic Profile – Online Version DiSC Classic Plus Profile – Online Version DiSC Classic Profile – Paper Version (Personal Profile System) DiSC Personal Profile – Spanish Version DiSC PPSS - Personal Profile System - Computer / Codelock Version DiSC Relationship Profile DiSC Sales Action Planner & DiSC Talk reference card DiSC Sales Strategies DiSC Talk Action Planner Diversity – Discovering Diversity Profile EPIC - Online account –- Online Delivery System Everything Facilitation System – complete wirh video IdX - complete ready to go synchronized learning programs with imbedded video Indra - In-Depth Relationship Assessment I-Sight - A Way to Understand Yourself and Others for Ages 12 - 18 Innovate with C.A.R.E. Profile (now named Team Dimensions Profile ) Learning Insights Profile Listening Profile Management Action Planner Managing Performance Action Planner Managing Work Expectations (now Work Expectations ) Personal Development Profile Phrase Version Personal Learning Insights Profile Personal Listening Profile Personal Profile System 2800 Series - Paper - now named DiSC Classic PPSS - Personal Profile System Software - computer / codelock based Quik DiSC Relationship Profile Role Behavior Analysis Sales Action Planner Talk Action Planner Team Dimensions Profile (formerly Innovate with C.A.R.E. Profile) Time Mastery Profile Understanding Behavioral Styles: Online Course Work Expectations Profile (formerly Managing Work Expectations ) =============================================== --- COMPLETE READY-to-GO SYNCHRONIZED PROGRAMS with video idX – Frontline Management: Leveraging the Strengths of Your Style idX – Capitalizing on Team Talents idX – Collaborative Skills for Teams idX – DiSC Power Selling idX – Improving Your Listening Skills idX – Conflict Management idX – QuikDiSC Cards =============================================== ------ CUSTOMER SERVICE COURSEWARE ---------------------------- Service Essentials for Everyone - Fundamentals Service Essentials for Managers Service Essentials for Telephone Service Essentials for Email ================================================ ------ SELF-PACED ONLINE COURSES ------------------------------------ --------------- BEHAVIORAL STYLES - DiSC ----------------- Understanding Behavioral Styles Reinforcing Your Understanding Behavioral Styles --------------- MANAGERS ---------------------------------- Understanding Behavioral Styles for Managers Reinforcing Your Understanding Behavioral Styles for Managers Managing Performance Discussions Behavioral Interviewing -------------- CUSTOMER SERVICE -------------------------- Understanding Behavioral Styles for Customer Service Reinforcing Your Understanding Behavioral Styles for Customer Service Establishing Credibility and Trust for Customer Service Questions Are The Answer For Customer Service Customer Focused Interviews Handling Customer Complaints --------------- TEAMS ------------------------------------- Understanding Behavioral Styles for Teams Reinforcing Your Understanding Behavioral Styles for Teams --------------- SALES ------------------------------------- Understanding Behavioral Styles for Sales Reinforcing Your Understanding Behavioral Styles for Sales Establishing Credibility and Trust for Sales Questions Are The Answer For Sales Customer Focused Sales Interviews Overcoming All Objections Territory and Account Management ================================================ ---------- STUDENT & EDUCATOR RELATED---------------------------------------------- Education / Educator resources Ages 12 - 18 – I-Sight A Way to Understand Yourself and Others Biblical Personal Profile System - Christian Education ================================================ Product Chart / Applications Validity & Reliability Information Users of these products Become a Distributor Order Form Return to Inscape Publishing DiSC assessments & training tools - main page. 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