Service Essentials

Four Customer Service Skill Building Courses / Programs are available

		Service Essentials for Managers Managers set the stage for customer service excellence. Energize Managers to create an environment that works for customers and your staff. This comprehensive training process will build the infrastructure for excellent service. This program covers:      –  Inspiring people      –  Managing feedback and communication      –  Measuring service      –  Recognizing excellence View more Service Essentials for Managers course information
		Service Essentials for Telephone Eighty-six percent of the message customers receive on the telephone is conveyed through customer service representatives' tone of voice. This courseware instills fundamentals of excellent telephone skills and develops critical tone-of-voice skills. Participants can also learn to identify different customer styles, adapt their behavior to better meet their customers' needs, and build relationships. This program covers:      –  Creating service attitude      –  Managing call process      –  Putting caller on hold      –  Transferring call      –  Taking messages View more Service Essentials for Telephone course information
		Service Essentials for Everyone Re-energize your staff with these essential skills for excellent customer service. Give your staff the basic skills, attitude, and aptitude to delight your internal and external customers. Topics include:      – attitude of excellent service      – identification of customer needs      – thoughtful body language and words      – uncompromising service at every contact point      – conflict resolution      – tips on exceeding customer expectations View more Service Essentials for Everyone course information
		Service Essentials for Email Communication via email requires a unique set of specific skills that are different from face-to-face or telephone skills. This courseware include:      –  seven essential practices for email      –  strategies to effectively manage email      –  identifying types of email communication      –  tips for sending and receiving email View more Service Essentials for Email course information

DiSC Customer Service Action Planner
The Increase customer satisfaction and service by identifying your customers’ primary needs and their preferred approach to communication and problem solving. More Customer Service Action Planner information.

DiSC Talk! Action Planner – Telephone skills
Customer communication is a critical key to success whether the challenge is customer Service, help desk / support, telemarketing, telephone sales, or fundraising. More Talk Action Planner for telephone skills information