Assessment & Skill Development Instruments

  Customer Service


Service Essentials

Four Customer Service Skill Building Courses / Programs are available

Participants learn to identify different styles, adapt their behavior to better meet their customers' needs, and build relationships via the telephone.

  Service Essentials for Managers
Enables managers to build an infrastructure that supports excellent service.
More Service Essentials for Managers course information

  Service Essentials for Telephone
Develops critical tone-of-voice skills and instills fundamentals of excellent telephone skills. More Service Essentials for Telephone course information

  Service Essentials for Everyone
Re-energize your staff with these essential skills for excellent customer service. More Service Essentials for Everyone course information

  Service Essentials for Email
The way we communicate via email requires a unique set of specific skills that are different from face-to-face or telephone skills.
More Service Essentials for Email course information

DiSC Customer Service Action Planner
The Increase customer satisfaction and service by identifying your customers’ primary needs and their preferred approach to communication and problem solving. More Customer Service Action Planner information.


DiSC Talk! Action Planner – Telephone skills
Customer communication is a critical key to success whether the challenge is customer Service, help desk / support, telemarketing, telephone sales, or fundraising. More Talk Action Planner for telephone skills information


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 Thursday, March 11, 2010

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