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| Skill Development and Training Customer Service – Manager Service Essentials for Managers Managers set the stage for customer service excellence. Service Essentials for Managers helps managers create an energizing environment for staff members. Research shows that just talking about expectations enhances job satisfaction and success. Helping employees become more satisfied and successful goes a long way toward building a positive environment that fosters customer service excellence. 
This comprehensive program enables managers to build an infrastructure that supports excellent service. The four training modules include:– inspiring people – managing feedback and communication – measuring service – recognizing excellence Customer Service for Managers Energize your Managers to create an environment that works for your customers and your staff. Managers set the stage for customer service excellence. This comprehensive training process will build the infrastructure for excellent service. Four half-day training modules include: Module I - Inspire People Management's role is to model essential practices that are exemplary for the front line staff. Your managers will master the following essential practices:
Organizations renowned for customer service excellence take feedback from customers and front line staff seriously. Managers will master the skills to manage feedback and communication thus improving your service and your business.
Do you know what is most important to your customers about your customer service? Are you measuring it? Managers will master a simple yet comprehensive approach to measuring service that will excite people.
Staff recognition is often the first to falter when the going gets rough. Many times managers do not have the skills or the time to recognize others. Managers will master the skills of both formal and informal recognition, and will create strategies to build excellence into performance.
Service Essentials for Managers Trainer Kit includes:
Service Essentials for Managers Participant Material  Includes:
NOTE: For groups larger than 100 participants, special volume discounts and licensing agreements are available. View Service Essentials for Managers e-brochure (.pdf) OPTIONAL These are recommended for use with the the Service Essentials for Managers training program. Work Expectations Profile - available in online or paper formats Using the Work Expectations Profile, participants gain the skills they need to dialogue with staff members about their expectations / attitudes. DiSC Classic Profile - available in online and paper format This multi-level learning instrument helps individuals assess to what degree they utilize each dimension of behavior in a situation. Customer Service Action Planner - available in online or paper formats Increase customer satisfaction and service by identifying your customers’ primary needs and their preferred approach to communication and problem solving. Once you are grounded in DiSC, use these Action Planners to fully utilize what you have learned. Related Customer Service Courseware: Service Essentials for Telephone – Telephone skills Service Essentials for Email – Email communication skills Service Essentials for Everyone – Fundamental skills Return to Customer Service main page We accept credit cards on all orders. Volume pricing is available.
If any of these products are not exactly what you want, please place an inquiry. |
Monday, February 06, 2012
             
  
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