Training Services Instructor-led Courses All of our structured programs are configured to be 1/2 day or 1 day programs. Training is held on-site at your location or a location (hotel, etc.) of your choice. Most are assessment-based learning, with the instruction tailored to each participant’s needs based on identified strengths and areas for development. These programs are designed to maximize individual learning in order to enhance workplace performance and effectiveness. Thus class participants can come from any level of the organization, from entry level to the executive level. Workshop case studies, learning models, and exercises are tailored to the experience level and industry background of the participants. These training programs also include video or audiotape segments to enhance learning. These programs can be customized to your specific needs and goals: ALL STAFF LEVELS       –  Understanding Yourself & Others - Interpersonal Behavioral Styles       –  Exploring Attitudes - Learning to Choose Your Attitudes       –  Improving Communication Through Listening       –  Personal Learning Approaches       –  Coping with Stress: Achieving Balance       –  Managing Time and Resources       –  Exploring Personal Values & Their Effect on Workplace Performance       –  Work Expectations & Attitudes       –  Expanding Personal Influence and Negotiation Skills       –  Resolving Problems - Step-By-Step Problem Solving       –  Workplace Harassment       –  Diversity Awareness       –  Leadership       –  Conflict Management       –  Presentation Skills       –  Meeting Management - Meetings That Work ADMINISTRATIVE, SUPPORT, AND ENTRY LEVEL STAFF       –  Achieving Communication Effectiveness       –  Professionalism in the Office TEAMS: Leadership, Performanace, Team Building, Teamwork       –  Leadership for Managers and Team Leaders       –  Leadership in a Team Environment       –  Innovation in Teams       –  Communication Skills - Foundation of Teamwork       –  Team Agreement - Building a Dynamic Team       –  Team Performance - High Involvement Teamwork       –  Conflict Resolution - Success Through Teamwork MANAGEMENT & SUPERVISION       –  Essential Skills of Leadership       –  Leadership for Managers and Team Leaders       –  Essential Skills of Communicating       –  Communicating With Your Manager - upward communication       –  High Performance Management       –  Planning Successful Employee Performance       –  Evaluating Employee Performance       –  Interviewing & Selecting High Performers       –  Coaching for Peak Performance       –  Coaching Job Skills       –  Continuous Process Improvement       –  The Manager’s Role in Employee Retention       –  Strategic Interviewing and Hiring       –  Mentoring: Growing Leaders From Within       –  Sharing Feedback CUSTOMER SERVICE  /  SALES       –  Customer Service Communication Skills       –  Customer Service for Everyone       –  Customer Service for Managers       –  Customer Service for Telephone       –  Winning Through Customer Service       –  Dealing With Complaints       –  Customer-Oriented Selling       –  Account Strategy - Developing Major Sales Opportunities       –  Coaching For Sales Results       –  Making Customer Recommendations       –  Completing Customer Agreement       –  Initiating an Outbound Call       –  Dealing With Difficult Customer Situations PERFORMANCE & ASSESSMENT / EVALUATION       –  Delegating (includes assigning tasks)       –  Developing Performance Standards       –  Improving Work Habits       –  Coaching Job Skills       –  Making Performance Assessment Count       –  High Performance Management       –  Evaluating Employee Performance CHANGE MANAGEMENT       –  Optimizing Individual Performance During Change       –  Mastering Change Management       –  Continuous Process Improvement Longer, More Intensive 2-day and 3-day Programs:       –  Individual Attitudes and Workplace Performance       –  Management Strategies       –  Sales / Selling       –  Customer Service       –  Train the Trainer Program  (possible 1 day training) Return to Services main page.	Friday, August 29, 2008 Receive notices about new products & specials: Email:
Contact us for more information or to request training services.     Visit the Management Files area of our site.

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