SELECT Associate Screening - Pre-employment Test
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Call Centers
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Improve Call Center Productivity Through Hiring Better People
Call center is a term that includes a huge range of teleservice, technical support,
telemarketing and other phone-based operations. With the continuous growth in this market comes the
increased demand to recruit, select and retain highly qualified representatives. Hiring the
wrong people is costly.
Finding those who can and will talk on the phone for a career in today's competitive job market
requires a rigorous approach to hiring.
The SELECT selection system is a online application that only requires an Internet / Web connection and browser software
in order to use. It is also available in a paper and pencil format (requires online input to process report).
Available in English, Spanish, French Canadian and more languages.
It is simple to administer and score and is short in duration – approximately 20 minutes to complete.
Reports include hiring recommendations and interview suggestions that can be generated immediately on site.
SELECT for Call Centers can help you find candidates who will:
– Display a positive, confident attitude
– Show customer sensitivity
– Overcome objections and make recommendations
– Lead customers effectively to a close
– Are optimistic and resilient
– Show a genuine desire to sell
– Respond positively to objective performance measures
– Demonstrate integrity and work ethic
Skills tests for a call center position may include a computer typing test or simulation. Your goal is to know if
the potential applicant has the basic skill level for the job.
Another important consideration is the potential candidate's work personality. How many times have you hired a
candidate who looked good on paper or during the interview only to find that they fail in the job?
These are people who do not interact well with people via the telpehone, who can not handle pressure or meet performance standards,
etc. These personality characteristics are hard to identify in an interview, but can be surfaced through testing.
SELECT for Call Centers offers tests for each of these different call center jobs:
– Call Centers - Inbound Combination (6 units)
Inbound Combination Sample Report (.pdf)
– Call Centers - Inbound Service (4 units) 128 questions
Inbound Service Sample Report (.pdf)
– Call Centers - Outbound Sales (4 units) 194 questions
Outbound Sales Sample Report (.pdf)
– Call Centers - Inbound Sales (4 units)
Inbound Sales Sample Report (.pdf)
Call Centers - Sales Combination (6 units)
Sales Combination Sample Report (.pdf)
– Help Desk Agents (5 units)
People will work efficiently to solve problems, exceed customer expectations and work collaboratively with others in help desk
and technical phone support roles.
Help Desk Agents Sample Report (.pdf)
– Staffing Call Center Combination / Suite (8 units)
A comprehensive call center survey/test to assist in determining fit for various roles - Inbound Service, Outbound Sales,
or Help Desk roles
Staffing Call Center Combination Sample Report
This system is professionally developed, fair to the job candidate, regardless of gender, ethnicity, age or other
special status, and are legally defensible.
Return to Receptionists main page
View Receptionist sample report
View Select e-brochure
Related SELECT Test:
Receptionist
Optional: Abilities Testing
This survey / assessment measures basic skills. Choose from Reading, Mathematics, Graphs, Coding, Charts, and Checking.
More Information:
Aministrative Support main page
Realistic Job Preview
Total Selection Process
More Select Surveys / Test Modules
Select Survey Demonstration
Select Online Site Tour
SELECT pre-employment e-brochure
Select System main page
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Please contact us for pricing information.
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Tuesday, October 07, 2008


























































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If you do not see not exactly what you want, please place a request or inquiry regarding your needs by using the
request information / pricing form.
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