SELECT Associate Screening - Pre-employment Test     Call Centers       Improve Call Center Productivity Through Hiring Better People Call center is a term that includes a huge range of teleservice, technical support, telemarketing and other phone-based operations. With the continuous growth in this market comes the increased demand to recruit, select and retain highly qualified representatives. Hiring the wrong people is costly. Finding those who can and will talk on the phone for a career in today's competitive job market requires a rigorous approach to hiring. The SELECT selection system is a online application that only requires an Internet / Web connection and browser software in order to use. It is also available in a paper and pencil format (requires online input to process report). Available in English, Spanish, French Canadian and more languages. It is simple to administer and score and is short in duration – approximately 20 minutes to complete. Reports include hiring recommendations and interview suggestions that can be generated immediately on site. SELECT for Call Centers can help you find candidates who will:    –  Display a positive, confident attitude    –  Show customer sensitivity    –  Overcome objections and make recommendations    –  Lead customers effectively to a close    –  Are optimistic and resilient    –  Show a genuine desire to sell    –  Respond positively to objective performance measures    –  Demonstrate integrity and work ethic Skills tests for a call center position may include a computer typing test or simulation. Your goal is to know if the potential applicant has the basic skill level for the job. Another important consideration is the potential candidate's work personality. How many times have you hired a candidate who looked good on paper or during the interview only to find that they fail in the job? These are people who do not interact well with people via the telpehone, who can not handle pressure or meet performance standards, etc. These personality characteristics are hard to identify in an interview, but can be surfaced through testing. SELECT for Call Centers offers tests for each of these different call center jobs:    –  Call Centers - Inbound Combination  (6 units)     Inbound Combination Sample Report (.pdf)    –  Call Centers - Inbound Service  (4 units) 128 questions     Inbound Service Sample Report (.pdf)    –  Call Centers - Outbound Sales  (4 units) 194 questions     Outbound Sales Sample Report (.pdf)    –  Call Centers - Inbound Sales  (4 units)     Inbound Sales Sample Report (.pdf) Call Centers - Sales Combination  (6 units)     Sales Combination Sample Report (.pdf)    –  Help Desk Agents  (5 units) People will work efficiently to solve problems, exceed customer expectations and work collaboratively with others in help desk and technical phone support roles.     Help Desk Agents Sample Report (.pdf)    –  Staffing Call Center Combination / Suite (8 units) A comprehensive call center survey/test to assist in determining fit for various roles - Inbound Service, Outbound Sales, or Help Desk roles     Staffing Call Center Combination Sample Report This system is professionally developed, fair to the job candidate, regardless of gender, ethnicity, age or other special status, and are legally defensible. Return to Receptionists main page View Receptionist sample report View Select e-brochure Related SELECT Test: Receptionist Optional: Abilities Testing This survey / assessment measures basic skills. Choose from Reading, Mathematics, Graphs, Coding, Charts, and Checking. More Information:    Aministrative Support main page    Realistic Job Preview    Total Selection Process    More Select Surveys / Test Modules    Select Survey Demonstration    Select Online Site Tour    SELECT pre-employment e-brochure    Select System main page Please contact us for pricing information.	Tuesday, October 07, 2008 Input Your Email address for new product and specials notices: Email:
-------------   SELECT  Tests  by  JOB  Categories   SELECT Pre-employment Testing for Entry-level, Hourly, Temporary         Administrative Support         Banking           – sales associate             – service associate             – branch manager             – teller associate             – instore sales associate         Call Centers             – inbound combination             – inbound service             – inbound sales             – outbound sales             – sales combination             – call center suite         Convenience Stores             – store associates             – store manager         Customer Service ---         Health Care         Help Desk Agents         Hospitality         receptionists         Office & Light Industrial Combo         Personal Services - salons, spas, barbers ...         Light Production and Distribution         Receptionist         Retail Stores           – manager             – sales associate             – clerk / cashier             – retail staffing combo         Abilities Testing options:             – Arithmetic 1             – Arithmetic 2             – Reading 1             – Reading 2             – Checking             – Coding             – Graph & Charts         Select Sample Reports         Select Survey Demonstration         Select Online Site Tour         Select Validation information         Request Information / Pricing   ======   OTHER  AVAILABE  TESTS / ASSESSMENTS =============   =    ASSESS assessment system for managers, professionals, executives    SalesMax for selecting sales professionals    Orion pre-employment testing for hourly, entry-level, general laborers    E-Net Hire attitudinal testing for hourly, entry-level, general    Proception2 profiling system - DISC    Business Motivators - attitudes, values    Perception 360 - 360 degree feedback - multi-rater system   If you do not see not exactly what you want, please place a request or inquiry regarding your needs by using the request information / pricing form.

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