SELECT Associate Screening – Banking     Bank Service Associates and     Bank Sales Associates     Combination Improving Banking Staff Retention Through Hiring the Best Bank Service & Sales Associates SELECT offers a suite of web-based pre-employment surveys developed specifically for roles within in-store bank and traditional banking environments. Pre-employment testing provides an objective measure of a candidate’s potential for success, and measures characteristics and abilities not easily identified through other parts of the selection process, such as the interview. Using pre-employment testing as part of an integrated selection process helps to greatly improve the final hiring decision. A comprehensive pre-employment selection process measures the competencies and personality characteristics needed in banking customer service and tellers customer service and tellers jobs. The SELECT selection system is a online application that only requires an Internet / Web connection and browser software in order to use. It is also available in a paper and pencil format (requires online input to process report). Available in English. It is simple to administer and score and is short in duration – approximately 20 - 25 minutes to complete. Reports include hiring recommendations and interview suggestions that can be generated immediately on site. Identify positive service providers & sales generators for banks, federal credit unions, savings & loans, etc. The Banking Sales & Service Associate Combination test is appropriate in financial institutions responsible for:    –  Providing a high level of service    –  Increasing sales of financial products        through direct sales, cross-selling        or suggestive up-selling This SELECT testing combination module will help you hire candidates who:    –  have Customer focus    –  are Sales-Oriented    –  have positive service attitude    –  are willing to do common job tasks    –  demonstrate integrity and a work ethic The Service Associate portion of this Combination module measures personality characteristics related to:    –  Energy - Activity level; action orientation    –  Frustration Tolerance - Remain emotionally        positive in spite of frustration    –  Accommodation to Others - Willingness        to meet the desires of others    –  Positive Service Attitude - Appreciation        of the service role    –  Acceptance of Diversity - Tolerance of        others different from self The Sales Associate portion of this Combination module measures these personality characteristics:    –  Energy - Activity level; action orientation; personal effort    –  Resilience - Ability to handle frustrationand pressure    –  Accommodation to Others - Willing to meet the needs of other people    –  Positive Service Attitude - Is positive about other people and the        customer service role    –  Acceptance of Diversity - Toleranceof others different from self    –  Interpersonal Influence - Can influence others in a sales role    –  Social Comfort - At ease with others, enjoy social interaction    –  Dependability - Follows through on tasks; conscientious    –  Process Focused - Can work within ordered processes and procedures;        is organized    –  Objective Performance - Preference for objective performance        measures The Banking Sales and Service Combination also tests for:    –  Integrity - Strong work ethic    –  Optional: Basic banking arithmetic abilities    –  Optional: Counterproductive Behaviors - Attitudes toward drug use,        reliability and theft Job Specific Math Module - Optional With the Job-Specific Math Module, a SELECT report produces an additional index indicating the individual's score within one of 2 ranges:    –  "NEEDS TRAINING"    –  "OK." If the applicant scores in the "NEEDS TRAINING" range, they may have difficulty without additional training, making change or other basic retail operations. If the individual scores in the OK range, they should be able to make correct change, calculate sales tax, correctly compute price markdowns and accurately price merchandise. Counterproductive Behaviors - Optional This module includes assessment of attitudes and behaviors related to theft, safety, illegal drug use, job commitment, resistance to direction and work ethic. Options are available to exclude admissions-based drug and theft questions which may prohibited in some states / provinces. The Counterproductive Behaviors module will highlight certain items within each SELECT survey if they are answered in an undesirable way. There are two versions of this module, attitude-based or admissions-based. Attitude-based questions ask individuals about their personal beliefs. Admissions-based questions ask individuals about prior use or experience (these are relevant to drug use and theft). Both of which are assessments of counterproductive behaviors and include topic areas of drug use, theft, job commitment, work ethic, resistance to direction, safety, etc. One should use this information to further investigate potential problem areas during the interview or through reference checks. CAUTION: Questions relating to drug use and theft are prohibited in some states / countries. Check regulations particular to your legal jurisdiction before implementing. Sample Reports With Bank Arithmetic Option included:      Banking Associate Combination      Banking Service Associate includes bank teller      Banking Sales Associate      Banking In-store Associate      Banking Sales Associate Combination      Bank Branch Manager Optional Abilities Testing This survey / assessment measures basic skills. Choose from Reading, Mathematics, Graphs, Coding, Charts, and Checking. View SELECT pre-employment testing e-brochure This system is professionally developed, fair to the job candidate, regardless of gender, ethnicity, age or other special status, and are legally defensible. Other Banking Pre-employment tests information:      SELECT for Bank Service Associate      SELECT for Bank Sales Associate      SELECT for Bank In-store Sales Associate      SELECT for Bank Sales Associate Combination      SELECT for Bank Branch Manager More Information:      Banking main page      Select Survey Demonstration  (simulation sample)      Select Online Account Site Tour  (simulation sample)      Structured Interview      Realistic Job Preview      Total Selection Process      More Select Surveys / Test Modules      Select e-brochure      Select System main page Please contact us for more information / pricing.	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-------------   SELECT  Tests  by  JOB  Categories   SELECT Pre-employment Testing for Entry-level, Hourly, Temporary         Administrative Support         Banking             – service associate             – sales associate             – service & sales associate combination             – instore sales associate             – sales associate combination             – branch manager         Call Centers             – inbound combination             – inbound service             – inbound sales             – outbound sales             – sales combination             – call center suite         Convenience Stores             – store associates             – store manager         Customer Service ---         Health care         Help Desk Agents         Hospitality         Leasing Agents         Office & Light Industrial Combo         Personal Services - beauty salons, spas...         Production and Distribution         Receptionist         Retail Stores             – retail store manager             – retail sales associate             – retail clerk / cashier             – staffing retail combo         Abilities Testing options:             – Arithmetic 1             – Arithmetic 2             – Reading 1             – Reading 2             – Checking             – Coding             – Graph & Charts         Select Sample Reports         Select Survey Demonstration         Select Online Site Tour         Select -- Request Information / Pricing ======   OTHER  AVAILABE  TESTS / ASSESSMENTS =============    SalesMax for selecting sales professionals    ASSESS assessment system for managers, professionals, executives    Orion pre-employment testing for hourly, entry-level, general laborers    E-Net Hire attitudinal testing for hourly, entry-level, general    Proception2 profiling system - DISC    Business Motivators - attitudes, values    Perception 360 - 360 degree feedback - multi-rater system    E-Net Select — Job Application Management & Tracking System   If you do not see not exactly what you want, please place a request or inquiry regarding your needs by using the request information / pricing form.

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