SELECT Associate Screening Banking
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In-store Bank Sales Associates |
Improving Banking Staff Retention Through Hiring the Best In-store Bank Sales Associates
In-store Sales Associates refer to branch office in grocery store, etc. They work as sales associates within an in-store banking environment.
SELECT offers a suite of web-based pre-employment surveys developed specifically for roles within in-store bank and traditional banking environments.
Pre-employment testing provides an objective measure of a candidates potential for success, and measures characteristics
and abilities not easily identified through other parts of the selection process, such as the interview.
Using pre-employment testing as part of an integrated selection process helps to greatly improve the final hiring decision.
A comprehensive pre-employment selection process measures the competencies and personality characteristics needed in banking customer service and tellers
customer service and tellers jobs.
The SELECT selection system is a online application that only requires an Internet / Web connection and browser software in order to use. It is also available
in a paper and pencil format (requires online input to process report).
Available in English. It is simple to administer and score and is short in duration approximately 20 - 25 minutes to complete.
Reports include hiring recommendations and interview suggestions that can be generated immediately on site.
Identify positive in-store sales associates for banks, federal credit unions, savings & loans, etc.
The In-store Bank Sales Associate test is appropriate in financial institutions responsible for:
Providing a high level of service
Increasing sales of financial products
through direct sales, cross-selling
or suggestive up-selling
This SELECT testing module will help you hire candidates who:
Are Sales-Oriented
Are Customer focus
Fit with the Work Environment
Comfortable having their performance measured objectively
Able to follow processes and procedure
Demonstrate integrity and a work ethic
In-store Bank Sales Associates contains questions that measure personality characteristics related to effective job performance in an in-store
banking environment:
Interpersonal Influence - Can influence
others in a sales role
Positive Service Attitude - Is positive about
other people and the customer service
role
Energy - Activity level; action orientation;
personal effort
Social Comfort - At ease with others,
enjoy social interaction
Accommodation to Others - Willing to
meet the needs of other people
Dependability - Follows through on tasks; conscientious
Resilience - Ability to handle frustration and pressure
Process Focused - Can work within ordered processes and
procedures; is organized
Preference for Objective Measures - Preference for objective
performance measures
Acceptance of Diversity - Tolerance of others different from self
Multi-Tasking - ability to handle multiple tasks at one time
Self-Reliance - handles tasks independently with little support from others
Integrity - Strong work ethic
Optional: Basic banking arithmetic abilities
Optional: Counterproductive Behaviors - Attitudes toward drug use,
reliability and theft
Job Specific Math Module - Optional
With the Job-Specific Math Module, a SELECT report produces an additional index indicating the individual's score within one of 2 ranges:
"NEEDS TRAINING"
"OK."
If the applicant scores in the "NEEDS TRAINING" range, they may have difficulty without additional training, making change or other basic
retail operations. If the individual scores in the OK range, they should be able to make correct change, calculate sales tax, correctly
compute price markdowns and accurately price merchandise.
Counterproductive Behaviors - Optional
This module includes assessment of attitudes and behaviors related to theft, safety, illegal drug use, job commitment, resistance to
direction and work ethic. Options are available to exclude admissions-based drug and theft questions which may prohibited in some states / provinces.
The Counterproductive Behaviors module will highlight certain items within each SELECT survey if they are answered in an undesirable way.
There are two versions of this module, attitude-based or admissions-based. Attitude-based questions ask individuals about their personal beliefs.
Admissions-based questions ask individuals about prior use or experience (these are relevant to drug use and theft).
Both of which are assessments of counterproductive behaviors and include topic areas of drug use, theft, job commitment, work ethic, resistance
to direction, safety, etc. One should use this information to further investigate potential problem areas during the interview or through reference checks.
CAUTION: Questions relating to drug use and theft are prohibited in some states / countries. Check regulations particular to your legal jurisdiction before implementing.
Sample Reports With Bank Arithmetic Option included:
Banking In-store Sales Associate
Banking Sales Associate
Banking Sales Associate Combination
Banking Service Associate includes bank teller
Banking Associate Combination
Bank Branch Manager
Optional Abilities Testing
This survey / assessment measures basic skills. Choose from Reading, Mathematics, Graphs, Coding, Charts, and Checking.
View SELECT pre-employment testing e-brochure
This system is professionally developed, fair to the job candidate, regardless of gender, ethnicity, age or other special status, and are legally defensible.
Other Banking Pre-employment tests information:
SELECT for Bank Sales Associate
SELECT for Bank Sales Associate Combination
SELECT for Bank Service Associate
SELECT for Bank Service & Sales Associate Combination
SELECT for Bank Branch Manager
More Information:
Banking main page
Select Survey Demonstration (simulation sample)
Select Online Account Site Tour (simulation sample)
Structured Interview
Realistic Job Preview
Total Selection Process
More Select Surveys / Test Modules
Select e-brochure
Select System main page
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Friday, March 12, 2010


























































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