Selection & Assessment Tools     Call Centers Realistic Job Preview A Realistic Job Preview is any part of the selection process that gives the applicant a clear idea of what it will be like to work at the job if they are hired. The Preview typically happens early in the selection process. The purpose of the Realistic Job Preview is to give the candidate as much information about the job as possible so that they can make an informed decision about their suitability for the job. In order for the Preview to be successful, it must objectively outline not only the positive aspects of the job, but also the potentially negative or unique aspects of the job as well. For example, it should include information regarding special characteristics of the job, hours, specific requirements, a "typical" day on the job, etc. For best effect, there should be a pause in the selection process after the Realistic Job Preview. This gives the candidate an opportunity to think about those requirements. The idea is to allow the candidate an opportunity to quit before he or she is hired. There are a number of different Realistic Job Preview types. The preview can take the form of work simulations, video presentations, or automated job information telephone systems. What works best for an organization depends on the nature of the job and the flexibility, resources, and goals of the selection process. Call Center Test Modules Information:       Call Centers In-bound Service       Call Centers In-bound Sales       Call Centers In-bound Combination - sales and service       Call Centers Out-bound Sales       Call Centers Sales Combination - inbound and out-bound sales       Call Centers Suite - combination of the above       Help Desk Agents Optional: Abilities Testing This survey / assessment measures basic skills. Choose from Reading, Mathematics, Graphs, Coding, Charts, and Checking. View Select e-brochure View Select for Call Centers validation Select for Call Centers – Sample Reports:       Call Centers In-bound Service       Call Centers Inbound Sales       Call Centers Inbound Combination - sales and service       Call Centers Outbound Sales       Call Centers Sales Combination - inbound and out-bound sales       Call Centers Suite - combination of the above       Help Desk Agents More SELECT Information: Structured Interview Total Selection Process More Select Surveys / Test Modules Select Survey Demonstration Select Online Site Tour SELECT e-brochure Select System main page -------------   SELECT  Tests  by  JOB  Categories   SELECT Pre-employment Testing for Entry-level, Hourly, Temporary         Administrative Support         Banking             – service associate             – sales associate             – service & sales associate combination             – instore sales associate             – sales associate combination             – branch manager         Call Centers             – inbound combination             – inbound service             – inbound sales             – outbound sales             – sales combination             – call center suite         Convenience Stores             – store associates             – store manager         Customer Service ---         Health care         Help Desk Agents         Hospitality         Leasing Agents         Office & Light Industrial Combo         Personal Services - beauty salons, spas...         Production and Distribution         Receptionist         Retail Stores             – retail store manager             – retail sales associate             – retail clerk / cashier             – staffing retail combo         Abilities Testing options:             – Arithmetic 1             – Arithmetic 2             – Reading 1             – Reading 2             – Checking             – Coding             – Graph & Charts         Select Sample Reports         Select Survey Demonstration         Select Online Site Tour         Select -- Request Information / Pricing   ======   OTHER  AVAILABLE  TESTS / ASSESSMENTS =============    SalesMax for selecting sales professionals    ASSESS assessment system for managers, professionals, executives    Orion pre-employment testing for hourly, entry-level, general laborers    E-Net Hire attitudinal testing for hourly, entry-level, general    Proception2 profiling system - DISC    Business Motivators - attitudes, values    Perception 360 - 360 degree feedback - multi-rater system    E-Net Select — Job Application Management & Tracking System   Professional & Manager assessment If you do not see not exactly what you want, please place a request or inquiry regarding your needs by using the request information / pricing form.	Saturday, July 31, 2010 Receive notices about new products & specials: Email:

© Copyright 1997-2010 Select, Assess & Train, Alexandria, VA, USA. All rights reserved.