SELECT Associate Screening - Pre-employment Testing     Call Center Sales Combination     Inbound Sales & Outbound Sales Improve Call Center Productivity Through Hiring Better People Call centers include a huge range of teleservice, technical support, telemarketing and other phone-based operations. Hiring the wrong people is costly. The SELECT selection system is an online testing system which also offers a paper and pencil format – requires online input to process report. Available in English, Spanish, French Canadian and more languages. It is simple to administer and score and is short in duration – approximately 20 minutes to complete. Reports include hiring recommendations and interview suggestions that can be generated immediately on site. An important consideration is the potential candidate's work personality. How many times have you hired a candidate who looked good on paper or during the interview only to find that they fail in the job? There are individuals who do not interact well with people via the telephone, who can not handle pressure or meet performance standards, etc. These personality characteristics are hard to identify in an interview, but can be surfaced through testing. Using the right tools improve the chances of making the correct decision and reducing the cost of making a bad hire. Select for Call Centers Sales Combination for Inbound Sales and Outbound Sales measures: Inbound Sales :    –  Energy        Activity level; action orientation    –  Accountability        Accept personal responsibility for performance    –  Positive Sales Attitude        Positive attitude about the customer and sales    –  Influence        Enjoy influencing the actions of others    –  Social Comfort        At ease with, enjoy social interaction    –  Preference for Structure        Work within ordered processes and procedures    –  Acceptance of Diversity        Tolerance of others different from self    –  Frustration Tolerance        Remain emotionally positive in spite of frustration Outbound Sales:    –  Energy        Activity level; action orientation    –  Multi-Tasking        Juggle many tasks    –  Accountability        Accept personal responsibility for performance    –  Positive Sales Attitude        Positive attitude about the customer and sales    –  Assertiveness        Enjoy asserting influence over others    –  Social Comfort        At ease with, enjoy social interaction    –  Diplomacy        Interact cooperatively and smoothly    –  Acceptance of Diversity        Tolerance of others different from self    –  Frustration Tolerance        Remain emotionally positive in spite of frustration    –  Criticism Tolerance        Accept criticism constructively    –  Optional: Counterproductive Behaviors        Attitudes toward drug use, reliability and theft Call Center In-bound Sales and Out-bound Sales Combination sample report Return to Call Center tests main page View Select e-brochure View Select for Call Centers validation Other Call Center Testing Modules information:       Call Centers In-bound Service       Call Centers In-bound Sales       Call Centers In-bound Combination - sales and service       Call Centers Out-bound Sales       Call Centers Suite - combination of the above       Help Desk Agents Optional: Abilities Testing This survey / assessment measures basic skills. Choose from Reading, Mathematics, Graphs, Coding, Charts, and Checking. Call Center Report Samples:       Call Centers In-bound Service       Call Centers In-bound Sales       Call Centers In-bound Combination - sales and service       Call Centers Out-bound Sales       Call Centers Suite - combination of the above       Help Desk Agents More Information:       Call Center tests main page       Structured Interview       Realistic Job Preview       Total Selection Process       More Select Surveys / Test Modules       Select Survey Demonstration       Select Online Site Tour       SELECT pre-employment e-brochure       Select System main page Please contact us for pricing information.	Thursday, November 20, 2008 Input Your Email address for new product and specials notices: Email:
-------------   SELECT  Tests  by  JOB  Categories   SELECT Pre-employment Testing for Entry-level, Hourly, Temporary         Administrative Support         Banking           – sales associate             – service associate             – branch manager             – teller associate             – instore sales associate         Call Centers - telephones             – inbound combination             – inbound service             – inbound sales             – outbound sales             – sales combination             – call center suite         Convenience Stores             – store associates             – store manager         Customer Service ---         Health care         Help Desk Agents         Hospitality         Leasing Agents         Office & Light Industrial Combo         Personal Services - beauty salons, spas...         Production and Distribution         Receptionist         Retail Stores           – retail store manager             – retail sales associate             – retail clerk / cashier             – staffing retail combo         Abilities Testing options:             – Arithmetic 1             – Arithmetic 2             – Reading 1             – Reading 2             – Checking             – Coding             – Graph & Charts         Select Sample Reports         Select Survey Demonstration         Select Online Site Tour         Select -- Request Information / Pricing   ======   OTHER  AVAILABE  TESTS / ASSESSMENTS =============   =    ASSESS assessment system for managers, professionals, executives    SalesMax for selecting sales professionals    Orion pre-employment testing for hourly, entry-level, general laborers    E-Net Hire attitudinal testing for hourly, entry-level, general    Proception2 profiling system - DISC    Business Motivators - attitudes, values    Perception 360 - 360 degree feedback - multi-rater system   If you do not see not exactly what you want, please place a request or inquiry regarding your needs by using the request information / pricing form.

© Copyright 1997-2008 Select, Assess & Train, Alexandria, VA, USA. All rights reserved.