SELECT Associate Screening - Pre-employment Testing         Call Center Suite for             –  Inbound Service             –  Outbound Sales             –  Help Desk Agents Improve Call Center Productivity Through Hiring Better People Call centers include a huge range of teleservice, technical support, telemarketing and other phone-based operations. Hiring the wrong people is costly. The SELECT selection system is an online testing system which also offers a paper and pencil format – requires online input to process report. Available in English, Spanish, French Canadian and more languages. It is simple to administer and score and is short in duration – approximately 20 minutes to complete. Reports include hiring recommendations and interview suggestions that can be generated immediately on site. An important consideration is the potential candidate's work personality. How many times have you hired a candidate who looked good on paper or during the interview only to find that they fail in the job? There are individuals who do not interact well with people via the telephone, who can not handle pressure or meet performance standards, etc. These personality characteristics are hard to identify in an interview, but can be surfaced through testing. Using the right tools improve the chances of making the correct decision and reducing the cost of making a bad hire. Select for Call Center Suite is comprehensive survey / test that assists in determining fit for various roles, such as:     –  Inbound Service     –  Outbound Sales     –  Help Desk Agents Select for Call Center Suite measures:    –  Energy        Activity level; action orientation    –  Positive Service Attitude        Appreciation of the service role    –  Positive Sales Attitude        Positive attitude about the customer and sales    –  Accommodation to Others        Willingness to accommodate the desires of others    –  Collaboration        Team-oriented, enjoy working with others to find solutions    –  Social Comfort        At ease with, enjoy social interaction    –  Diplomacy        Interact cooperatively and smoothly    –  Influence        Enjoy influencing the actions of others    –  Assertiveness        Enjoy asserting influence over others    –  Accountability        Accept personal responsibility for performance    –  Problem Solving        Enjoy solving problems and finding solutions    –  Multi-tasking        Juggle many tasks    –  Preference for Structure        Work within ordered processes and procedures    –  Frustration Tolerance        Remain emotionally positive in spite of frustration    –  Criticism Tolerance        Accept criticism constructively    –  Acceptance of Diversity        Tolerance of others different from self    –  Optional: Counterproductive Behaviors        Attitudes toward drug use, reliability and theft View Call Centers Suite report sample Return to Call Center tests main page View Select e-brochure View Select for Call Centers validation Other Call Center Testing Modules information:       Call Centers In-bound Service       Call Centers In-bound Sales       Call Centers In-bound Combination - sales and service       Call Centers Out-bound Sales       Call Centers Sales Combination - inbound and out-bound sales       Help Desk Agents Optional: Abilities Testing This survey / assessment measures basic skills. Choose from Reading, Mathematics, Graphs, Coding, Charts, and Checking. Call Center Report Samples:       Call Centers In-bound Service       Call Centers In-bound Sales       Call Centers In-bound Combination - sales and service       Call Centers Out-bound Sales       Call Centers Sales Combination - inbound and out-bound sales       Help Desk Agents More Information:       Call Center tests main page       Structured Interview       Realistic Job Preview       Total Selection Process       More Select Surveys / Test Modules       Select Survey Demonstration       Select Online Site Tour       SELECT pre-employment e-brochure       Select System main page Please contact us for pricing information.	Tuesday, October 07, 2008 Input Your Email address for new product and specials notices: Email:
-------------   SELECT  Tests  by  JOB  Categories   SELECT Pre-employment Testing for Entry-level, Hourly, Temporary         Administrative Support         Banking           – sales associate             – service associate             – branch manager             – teller associate             – instore sales associate         Call Centers - telephones             – inbound combination             – inbound service             – inbound sales             – outbound sales             – sales combination             – call center suite         Convenience Stores             – store associates             – store manager         Customer Service ---         Health care         Help Desk Agents         Hospitality         Leasing Agents         Office & Light Industrial Combo         Personal Services - beauty salons, spas...         Production and Distribution         Receptionist         Retail Stores           – retail store manager             – retail sales associate             – retail clerk / cashier             – staffing retail combo         Abilities Testing options:             – Arithmetic 1             – Arithmetic 2             – Reading 1             – Reading 2             – Checking             – Coding             – Graph & Charts         Select Sample Reports         Select Survey Demonstration         Select Online Site Tour         Select -- Request Information / Pricing   ======   OTHER  AVAILABE  TESTS / ASSESSMENTS =============   =    ASSESS assessment system for managers, professionals, executives    SalesMax for selecting sales professionals    Orion pre-employment testing for hourly, entry-level, general laborers    E-Net Hire attitudinal testing for hourly, entry-level, general    Proception2 profiling system - DISC    Business Motivators - attitudes, values    Perception 360 - 360 degree feedback - multi-rater system   If you do not see not exactly what you want, please place a request or inquiry regarding your needs by using the request information / pricing form.

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