Selection & Assessment Tools
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Convenience Store Management |
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Convenience Store Management main page
Structured Interview
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Professional & Managerial Assessment
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Use to identify positive service providers for Convenience Stores.
This SELECT testing module will help you hire candidates who:
– Enjoy the service role
– Exceed customer expectations
– Foster new and repeat business
– Work cooperatively with others
– Demonstrate integrity and a work ethic
– Show composure under stress
This module measures 6 personality characteristics related to positive job performance
and customer satisfaction:
– Positive Service Attitude - Favorable view of customers and the service role
– Energy Level - Active and productive
– Frustration Tolerance - Emotionally optimistic and resilient
– Accommodation to Others - Willing to meet the needs of other people
– Acceptance of Diversity - Tolerates others different from self
– Integrity - Strong work ethic
Optional:
– Retail Mathematics - A test of basic arithmetic, making change and doing simple markdowns
– Counterproductive Behaviors - Attitudes toward drug use, reliability and theft
This system is professionally developed, fair to the job candidate, regardless of gender, ethnicity, age or other
special status, and are legally defensible.
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Saturday, February 11, 2012



































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