Selection & Assessment Tools

SELECT Screening System - family of related tests designed to measure important, work-related, personality characteristics in job applicants - quickly, easily screen for characteristics     Customer Service

RELATED TOPICS:


Testing

Sample Report
Requires Adobe Acrobat Reader

Customer Service main page

Realistic Job Preview

Structured Interview

Total Selection Process

More SELECT Surveys

Survey Demonstration

Site Tour

Pricing

SELECT System main page


Professional & Managerial
Assessment
 
  Improve Sales & Customer Retention Through Hiring the Best People

This test is validated and part of a family of personality-based SELECT tests tailored to the work personality requirements of different jobs. SELECT for Customer Service can help you select candidates who like customers and the service role.

The SELECT selection system is a online application that only requires an Internet / Web connection and browser software in order to use. It is also available in a paper and pencil format (requires online input to process report).

Available in English, Spanish, and French Canadian. It is simple to administer and score and is short in duration (139 questions; approximately 20 minutes to complete).

Reports include hiring recommendations and interview suggestions that can be generated immediately on site.

Select for Customer Service will help you identify those candidates who have the service personality to do the job, and do it well:
  • Display a positive service attitude
  • Have a productive energy level
  • Are accommodating to others
  • Who can handle the pressure and frustration of the job
  • Are optimistic and resilient
  • Who are accepting of others different from themselves
  • Demonstrate integrity and work ethic
  • Display the ability to do retail-oriented mathematics (optional module)
  • Do not display counterproductive behaviors e.g., such as drug & alcohol use, theft, poor attendance & commitment, etc. (optional module)
Also view Testing and a Customer Service Sample Report (.PDF file format which requires Adobe Acrobat Reader - see bottom of this page). Reports including hiring recommendations and interview suggestions can be generated immediately on site.

Use SELECT for Customer Service to identify a candidate's potential for success in the following types of customer service jobs:
  • Retail Sales Associate
  • Hospitality Staff
  • Restaurant Staff
  • Customer Service Representatives
  • Technical Support Staff
  • Help Desk Personnel
  • Reservation Agents
    (Also see, SELECT for Call Centers)
  • Cashiers

This system is professionally developed, fair to the job candidate, regardless of gender, ethnicity, age or other special status, and are legally defensible.

view:
SELECT - Customer Service Report (.PDF format)

Also available:

Abilities Testing
This survey / assessment measures basic skills. Choose from Reading, Mathematics, Graphs, Coding, Charts, and Checking.

More SELECT Information:
Survey Demonstration
Site Tour
Pricing
SELECT System main page

 

Please contact us for more information.
 Before you begin, bookmark this URL (Web site address).
If you do not have the free Acrobat Acrobat Reader software, click on the button above to download it. Follow the instructions for downloading and installing the software.

After you restart your browser return to this site, click on any link above to open that report.
Tuesday, October 07, 2008

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