Select Associate Screening System - pre-employment testing, online pre employment testing sytem, pre-employment tests, applicant test - select associate screening system


  SELECT Associate Screening System – Pre-employment Testing


SELECT Associate Screening System - family of related tests designed to measure important, work-related, personality characteristics in job applicants - quickly, easily screen for characteristics       HELP DESK AGENT


Help Desk Agents receive incoming telephone calls and provide solutions to technical problems.

SELECT ™ for Help Desk Agent is a personality-based survey designed to measure characteristics important in most help desk agent jobs.

Through research with call centers, several key personality characteristics, that contribute to job success, have been identified. SELECT for Help Desk Agent allows you to hire agents who will work productively, exceed customer expectations.

Cost effective, objective pre-employment tests are used to measure the skills, competencies and personality desired in the job.

The SELECT testing platform provides a wide array of pre-employment tests designed to be used in an integrated selection process; each includes a recommended interview protocol and follow-up interview probes based on test results.

SELECT test measures both those common dimensions predictive of performance in most associate-level jobs, as well as unique dimensions specific to the particular job for which it has been validated.

While each test measures characteristics important to a specific job type, all have at their core the prediction of productivity, cooperative work behaviors and integrity.

Each test is short in duration – approximately 20 - 25 minutes – and designed to be used early in the employment selection process, after initial screening, but before the employment interview.

SELECT tests are culturally adapted and translated into multiple languages, such as English, Spanish, French Canadian, and more.

Each SELECT test is simple to administer:
  1. as a data secure web-based application
  2. as an intranet application wrapped in a website-based Total Selection Process, such as Applicant Tracking System (ATS), or
  3. in paper and pencil format (for those with online account) -- with quick input online to generate the report


report page sample - Select Associate Screening System - Select online assessment - Inside the SELECT report

Random Response
A check for random responding. If Invalid, the candidate could not or did not read the test well enough to avoid responding randomly, and these results should not be used.

. Integrity Index
A measure of the candidate's attitudes about personal integrity and work ethic.

Performance Index
A measure of the traits associated with successful performance in this job. Those scoring in the higher ranges on the Performance Index score (Okay and Better) are more likely to possess the important traits necessary to perform well on the job.

Note: Each SELECT survey measures dimensions of work personality predictive of performance in most associate-level jobs and unique dimensions specific to the particular type of job for which it has been validated.

These are a sample of a few dimensions common across most SELECT surveys.
   –  Energy activity level; action orientation
   –  Frustration Tolerance appears emotionally optimistic and resilient
   –  Acceptance of Diversity tolerance of others different from self

Interview Probes
The SELECT report provides interview probes or an optional interview guide to aid in conducting a structured, behavioral interview that is job relevant. Both the probes and guide may be customized to include your company's current interview questions.

report page sample - Select Associate Screening System - Select online assessment - Select pre-employment testing - select associate screening system If a candidate scores AVOID on the Integrity Index or flags any of the Performance sub-scales, the SELECT Report will include follow-up interview probes.

These are presented to assist the interviewer in asking questions about potential liabilities or characteristics which may merit additional attention and consideration. In some instances, an individual may have developed a strategy to compensate for particular weaknesses.

As you use SELECT in your hiring process, keep the following in mind:
  1. SELECT results should be one voice in the selection process. Recommendations from SELECT should be combined with evaluations of work experience and education, and results from interviews with hiring managers, to make a final decision.
  2. Select should be an aid to the well-reasoned judgment of the hiring manager, not a replacement for this judgment.
  3. Use the interview suggestions. It may be that a candidate has learned how to manage or compensate for certain weaknesses, and using the probes found in the report may help the interviewer to determine whether or not a particular weakness will have an impact on the individual's job effectiveness.


Please contact us for more information, pricing and/or sample report.

OPTIONAL MODULES

The following are optional modules offered within the SELECT system. These modules may be added to your survey or customized to fit your needs.

Job-Specific Math
Measures math and basic numerical reasoning skills for specific surveys (retail sales, convenience store, retail banking, or leasing agent). With the Job-Specific Math Module, a SELECT report produces an additional index indicating the individual's score within one of two ranges, NEEDS TRAINING or OK.

report page sample - Select Associate Screening System - Select online assessment - Select pre-employment testing - select associate screening system Job Tasks
Measures willingness to do a variety of related job duties -- Specific for the job. This module is an online interview which asks the candidate about his or her willingness to perform important tasks related to the job. Areas where the candidate expresses reluctance should be probed further in the interview.

Counterproductive Behaviors
This module includes assessment of attitudes and behaviors related to theft, safety, illegal drug use, job commitment, resistance to direction and work ethic.

The Counterproductive Behaviors module will highlight certain items within each SELECT survey if they are answered in an undesirable way. There are two versions of this module, attitude-based or admissions-based.

Attitude-based questions ask individuals about their personal beliefs.
Admissions-based questions ask individuals about prior use or experience (these are relevant to drug use and theft).

Both of these are assessments of counterproductive behaviors and include topic areas of drug use, theft, job commitment, work ethic, resistance to direction, safety, etc. One should use this information to further investigate potential problem areas during the interview or through reference checks.

NOTE: Options are available to exclude admissions-based drug and theft questions which are prohibited in some U.S. states and Canadian provinces. Caution: Questions relating to drug use and theft are prohibited in some states. Check regulations particular to your legal jurisdiction before implementing.

Structured Interviews
If the optional structured interview is included with the report, a detailed interview guide will be printed.

This guide will include:
   –  A script to open the interview.
   –  A series of job-related interview questions with
       guidance as to what to listen for in the candidate’s responses.
   –  Interview Probes based on survey results.

By using this structured interview guide consistently (meaning you ask the same questions of every candidate), you will bring increased objectivity to the process.


ON-BOARDING and DEVELOPMENT - Optional for New Hires Only
Each report also offers a Development Suggestions section for those that are hired. This could be provided to your new employee to assist him/her with future development efforts.


Please contact us for more information, pricing and/or sample report.


More Information:
     Structured Interview
     Realistic Job Preview
     Total Selection Process
     Call Center tests main page
     Other Select Surveys / Tests
     Select brochure
     Select Associate Screening System main page


Optional:   ABILITIES TESTS

In addition to using the work-personality surveys, the SELECT Associate Screening System also allows you to separately administer a basic abilities test battery. This battery can be created by combining any or all of the 7 ability modules. Use any of them when it is appropriate for the specific job.

Reading
  • Level 1 – A basic measure of reading skills
    The ability to comprehend simple written instructions.
  • Level 2 – A higher measure of reading skills
    The ability to comprehend somewhat more complex written material and draw conclusions.

Arithmetic
  • Level 1 – A basic measure of the arithmetic skills of addition and subtraction using whole numbers and decimals.
  • Level 2 – A basic measure of the arithmetic skills of multiplication and division using whole numbers and decimals.

Checking & Coding
  • Checking – basic measure of the ability to read strings of numbers and letters to check for accuracy.
  • Coding – basic measure of the ability to read coding instructions and use them to accurately code items.

Graph & Charts
A basic measure of the ability to read graphs and charts to answer questions and solve problems.


This system is professionally developed, fair to the job candidate (regardless of his or her gender, ethnicity, age or other special status), and are legally defensible.

Developed by organizational psychologists, SELECT Associate Screening System tests are validated for specific jobs and industries and are predictive of job success.
   –  EEOC / ADA compliant
   –  Cost effective
   –  Easy data management

Validation and Adverse Impact


The Cost of a Bad Hire

Apart from the traditional costs of a bad hire, which include recruiting costs, training investments, and supervisory coaching time, a bad hire in a customer contact job will have a direct impact on customer retention.

If you include lost production, supervisor time, hiring and training costs, equipment failure, and poor service to customers, the cost of a bad hire can be minimally estimated by:
Hourly rate X 400
Even at $6.00 an hour, the cost of a bad hire is at least $2,400.


Please contact us for more information, pricing and/or sample report.



Friday, October 24, 2014


Click here for - Introduction - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
Click here for Administrative Support test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
Click here for Select Banking tests introduction - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select Bank service associate test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants, pre-employment tests
  Click here for Select Bank sales associate test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants, pre-employment tests
  Click here for Select Bank service and Bank sales associate combination test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants, pre-employment tests
  Click here for Select Bank in-store sales associate test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants, pre-employment test
  Click here for Select Bank sales associate combination test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants, pre-employment test
  Click here for Select Bank branch manager test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants, pre-employment test
Click here for Select Call Centers tests introduction - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select Call Center inbound combination test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select Call Center inbound service test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select Call Center inbound sales test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select Call Center outbound sales test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select Call Center sales combination test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select Call Center call center suite test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
Click here for Select Convenience Stores test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select Convenience Store associates test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select Convenience Store manager test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
Click here for Select Customer Service test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
Click here for Select Health Care test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
Click here for Select Help Desk Agent test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
Click here for Select Hospitality test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
Click here for Select Leasing Agent test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
Click here for Select Office & Light Industrial combination test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
Click here for Select Personal Services test for beauty salons, spas, barbers, etc - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
Click here for Select Production and Distribution test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
Click here for Select Receptionist test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
Click here for Select retail stores tests introduction - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select retail store manager test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select retail sales associate test test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select retail clerk and retail cashier - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select retail stores staffing retail combo test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
SELECT pre-employment testing system for entry level, hourly, temporary job applicants - Select Associate Screening System - Select online testing system
Click here for Select Abilities Testing options introduction - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select Arithmetic 1 abilities test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select Arithmetic 2 abilities test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select Reading 1 abilities test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select Reading 2 abilities test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select Checking abilities test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select Coding abilities test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
  Click here for Select Graph & Charts abilities test - SELECT pre - employment testing system for entry level, hourly, temporary job applicants
SELECT pre-employment testing system for entry level, hourly, temporary job applicants - Select Associate Screening System - Select online testing system

Click here for Request Information / Pricing - SELECT pre - employment testing system for entry level, hourly, temporary job applicants


Click here for Selection and Assessment system - introduction
Click here for ASSESS assessment system for supervisors, managers and professionals - introduction
Click here for SalesMax for selecting sales professionals, salepeople - introduction
Click here for E-Net Hire Attitudinal Assessment - pre-employment assessment for entry level, hourly, temporary, general laborer job applicants - introduction
Click here for Click here for Proception2 Profiling Series for managers, sales, team relationships, individuals - DISC, attitudes, values profiling - introduction
Click here for Perception 360 Feedback - 360 degree feedback, multi-rater feedback, multi-rater surveys - introduction
Click here for E-Net Select - Job Application Management & Tracking System - introduction




If you do not see not exactly what you want, please place a request or inquiry regarding your needs by using the request information / pricing form.





© Copyright 1997-2014 Select, Assess & Train, Raleigh NC, USA. All rights reserved.