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Administrative Support |
Office administrative roles such as administrative assistants, secretaries, other office support personnel, and temporaries |
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Banking |
Available testing modules include:
bank service associates, including tellers
bank sales associates
bank service and sales associates - combination
bank sales associates combination
in-store bank associates
bank branch managers |
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Call Centers |
Available testing modules include:
in-bound service
in-bound sales
outbound sales
inbound & outbound sales combination
inbound sales and service combination |
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Call Center Suite |
Determine fit for various roles - inbound service, inbound sales, outbound sales, and help desk roles |
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Help Desk Agents |
Help desk and technical phone support roles |
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Convenience Store Associates |
Convenience store and gas station roles. Includes a basic measure of retail mathematics |
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Convenience Store Management |
Manage a small team of associates to serve and sell to customers in convenience stores
and gas stations. A retail manager mathematics module can be added |
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Customer Service |
Customer service representatives, order clerks, and client service representatives |
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Health Care |
Nurse, nurse's aide, technician, transporter, and admitting office personnel |
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Hospitality |
Wait staff or hosts in restaurants, hotels and other hospitality positions |
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Production & Distribution |
Production, manufacturing and distribution roles such as manufacturing team members,
production associates, operators, assemblers, technicians, drivers, warehouse personnel,
temporary personnel |
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Receptionist |
Socially engaging and serving the needs of customers role |
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Retail Clerks / Retail Cashiers |
Retail store in positions where active selling is not required. A basic measure of basic retail mathematics can be added. |
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Retail Sales Associates |
Selling and dealing with customers in a retail store - positions requiring active selling and customer
loyalty. A measure of basic retail mathematics can be added. |
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Staffing Retail Combination |
Retail cashier and retail sales associate role |
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Retail Store Management |
Store managers in small format stores or department managers in large format
stores and can manage associates to serve and sell. A retail manager mathematics module can be added. |
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Office / Light Industrial Combination |
Either an office / administrative or light industrial role
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Leasing Agents |
Lease or rent apartments in their complexes. A measure of basic mathematics geared to the leasing role can be added |
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Personal Services |
Roles such as hair stylist, barber, cosmetologist, spa and salon service provider
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