Selection & Assessment Tools

SELECT Screening System - family of related tests designed to measure important, work-related, personality characteristics in job applicants - quickly, easily screen for characteristics     Retail Sales Associates

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Professional & Managerial
Assessment
 
  Use SELECT for Customer Service to identify positive service providers for Retail Sales

This SELECT testing module will help you hire candidates who:
  • Enjoy the service role
  • Exceed customer expectations
  • Foster new and repeat business
  • Work cooperatively with others
  • Demonstrate integrity and a work ethic
  • Show composure under stress
The Customer Service module measures six personality characteristics related to positive job performance and customer satisfaction:
  • Positive Service Attitude - Favorable view of customers and the service role
  • Energy Level - Active and productive
  • Frustration Tolerance - Emotionally optimistic and resilient
  • Accommodation to Others - Willing to meet the needs of other people
  • Acceptance of Diversity - Tolerates others different from self
  • Integrity - Strong work ethic
Optionally, the Customer Service module will also measure:
  • Retail Mathematics - A test of basic arithmetic, making change and doing simple markdowns
  • Counterproductive Behaviors - Attitudes toward drug use, reliability and theft
This system is professionally developed, fair to the job candidate, regardless of gender, ethnicity, age or other special status, and are legally defensible.
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Wednesday, January 07, 2009

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