Skill Building Courses / Courseware

  Customer Service


Establishing Credibility and Trust for Customer Service
(C-101)

screen shot - Establishing Credibility and Trust For Customer Service, self paced, online course Approximately 2 hours

Audience: Customer Service / Care Professionals, Account Managers, Anyone working with customers

A client's Decision to stay with a business / organization requires all individuals who come in contact with the client to establish some level of credibility and trust. Establishing positive credibility and trust allows customer service people a better opportunity to create longer-term business relationships. This course will discuss what can be done to intentionally build trust and confidence with customers.

Includes 9 Lessons:
  How to Use This Course
  Overview
  Building Credibility
  Building Rapport and Trust
  The Four Elements of Trust
  Pacing
  Listening
  Feedback
  Summary

Establishing Credibility and Trust For Customer Service
C-101   Price: US$ 75.00
  (retail price: US$ 89.00)		     Click here to order the Establishing Credibility and Trust For Customer Service - Online Self-paced Course     Click here to View Your Shopping Cart selections

Allow 1 business day for online setup.

Credit: CEU: 0.2     CEU information

Establishing Credibility & Trust For Customer Service e-brochure

Requirements:
800 x 600 Screen Resolution and up
Microsoft IE 4.0 and up OR Netscape 4.5 and up OR AOL 5.0 and up
Flash 5.0 and up


Action Planners - Course / Learning Reinforcement
Once grounded in DiSC®, use any or all of these Action Planners to fully utilize what was learned. Available in online and paper versions.   View information about the DiSC® Action Planners


If any of these products are not exactly what you want, please place an inquiry.
Tuesday, October 07, 2008

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