Skill Building Courses / Courseware

  Customer Service


Questions Are The Answer For Customer Service
screen shot - Questions Are The Answer For Customer Service, self paced, online course - screen shot This course provides examples of good questions that can be used immediately to get needed information. Learn the difference between open-ended and closed-ended questions, and when to use them. Learn seven different types of questions and how to use each one.

Approximately 1 hour

Audience: Customer Service/Care Professionals, Account Managers, Anyone working with customers

Includes 6 Lessons:
  How to Use This Course
  Introduction
  Questions and Probes
  Categories of Questions & Probes
  Practical Application
  Knowledge Assessment


Questions Are The Answer For Customer Service
C-105   Price: US$ 75.00
  (retail price: US$ 89.00)		     Click here to order the Questions Are The Answer For Customer Service - Online Self-paced Course     Click here to View Your Shopping Cart selections

Allow 1 business day for online setup.

Credit: CEU: 0.1     CEU information

Questions Are The Answer For Customer Service e-brochure

Requirements:
800 x 600 Screen Resolution and up
Microsoft IE 4.0 and up OR Netscape 4.5 and up OR AOL 5.0 and up
Flash 5.0 and up


Action Planners - Course / Learning Reinforcement
Once grounded in DiSC®, use any or all of these Action Planners to fully utilize what was learned. Available in online and paper versions.   View information about the DiSC® Action Planners


If any of these products are not exactly what you want, please place an inquiry.
Friday, March 12, 2010

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