Skill Building Courses / Courseware

  Customer Service


Customer Focused Sales Interviews
In this course learn professional sales interviewing techniques that will help establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win.

screen shot - Customer Focused Sales Interviews, self paced, online course Approximately 1 hour

Audience: Customer Service / Care Professionals, Sales Professionals, Account Managers, Anyone identifying customer needs

Includes 9 Lessons:
  How to Use This Course
  Introduction
  Questions Are the Answer
  Overview of the F.I.N.D. System
  F.I.N.D. System in Detail
  After the Sales Interview
  F.I.N.D. Interview Example
  Practical Applications of Knowledge
  Knowledge Assessment


Customer Focused Sales Interviews
C-104   Price: US$ 75.00
  (retail price: US$ 89.00)		     Click here to order the Customer Focused Sales Interviews - Online Self-paced Course     Click here to View Your Shopping Cart selections

Allow 1 business day for online setup.

Credit: CEU: 0.2     CEU information

Customer Focused Sales Interviews e-brochure

Requirements:
800 x 600 Screen Resolution and up
Microsoft IE 4.0 and up OR Netscape 4.5 and up OR AOL 5.0 and up
Flash 5.0 and up


Action Planners - Course / Learning Reinforcement
Once grounded in DiSC®, use any or all of these Action Planners to fully utilize what was learned. Available in online and paper versions.   View information about the DiSC® Action Planners


If any of these products are not exactly what you want, please place an inquiry.
Tuesday, October 07, 2008

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