Skill Building Courses / Courseware

  Customer Service


Handling Customer Complaints
This course presents a process for dealing with objections and complaints so the individual can be effective and keep client relationships positive.

Handling Customer Complaints, self paced, online course - screen shot Approximately 45 Minutes

Audience: Customer Service / Care Professionals, Account Managers, Sales Professionals, and Anyone working with customers

Includes 4 Lessons:
  How to Use This Course
  Introduction
  A Process for Overcoming Objections and Complaints
  Reframing


Handling Customer Complaints
C-100   Price: US$ 75.00
  (retail price: US$ 89.00)		     Click here to order the Handling Customer Complaints - Online Self-paced Course     Click here to View Your Shopping Cart selections

Allow 1 business day for online setup.

Credit: CEU: 0.1     CEU information

Requirements:
800 x 600 Screen Resolution and up
Microsoft IE 4.0 and up OR Netscape 4.5 and up OR AOL 5.0 and up
Flash 5.0 and up


Handling Customer Complaints e-brochure

Action Planners - Course / Learning Reinforcement
Once grounded in DiSC®, use any or all of these Action Planners to fully utilize what was learned. Available in online and paper versions.   View information about the DiSC® Action Planners


If any of these products are not exactly what you want, please place an inquiry.
Friday, March 12, 2010

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