Skill Building Courses / Courseware
Manager / Management
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Managing Performance Discussions (C-102)
This course provides a process to help managers have a discussion with an employee when performance
needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting
the discussion in a way that respects the individual, and encourages him / her to take responsibility for
improving performance.
Approximately 2 hours
Audience: Managers, Team Leaders, Coaches, Sponsors, Anyone needing to council others on performance
Includes 9 Lessons:
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How to Use This Course |
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Introduction |
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Overview of Managing Performance Discussions |
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Key Communication Skills - Describe Specific Behavior and Outcomes |
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Key Communication Skills - Use Effective Questioning Skills |
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Key Communication Skills - Use Listening Skills |
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Seven-Step Process |
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Practical Application |
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Knowledge Assessment |
Managing Performance Discussions
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C-102 |
Price: US$ 89.00 (retail price: US$ 89.00) |
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Allow 1 business day for online setup.
Credit:
CEU: 0.1
ANCC Contact Hours: 1.2
CEU information
Managing Performance Discussions e-brochure
Requirements:
800 x 600 Screen Resolution and up
Microsoft IE 4.0 and up, Netscape 4.5 and up, OR AOL 5.0 and up
Flash 5.0 and up
Action Planners - Course / Learning Reinforcement
Once grounded in DiSC®, use any or all of these Action Planners to fully utilize what was learned.
Available in online and paper versions. View information about the
DiSC® Action Planners
If any of these products are not exactly what you want, please place
an inquiry.
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Tuesday, October 07, 2008

























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