Skill Building Courses / Courseware

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Understanding Behavioral Styles for Customer Service
(S-121)

Customer Service relationships often depend on "getting off on the right foot." Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows how to recognize different behavior patterns, and develop adaptive skills that increase the ability to communicate successfully with others.

screen shot - Understanding Behavioral Styles for Customer Service, self paced, online course Approximately 2.5 hours

Audience: Customer Service / Care Professionals and Anyone wishing to communicate more effectively with clients

Includes 11 Lessons:
  Introduction
  Different Behavioral Styles
  The Personal Profile System
  The Four Behavioral Styles
  Recognizing Behavioral Styles
  Behavioral Styles and Listening
  Improve Your Performance
  Reading and Reacting to People
  Determining Behavioral Styles
  Practical Application of Knowledge
  Knowledge Assessment
  AND 1 Online Personal Profile System (DiSC® Classic Profile) for use in lesson 3


Understanding Behavioral Styles for Customer Service
S-121   Price: US$ 95.00
  (retail price: US$ 114.00)		     Click here to order the Understanding Behavioral Styles for Customer Service - Online Self-paced Course     Click here to View Your Shopping Cart selections

Allow 1 business day for online setup.

Credit: CEU: 0.3
ANCC Contact Hours: 3.6
CEU and Contact Hours Information

Understanding Behavioral Styles for Customer Service e-brochure

Requirements:
800 x 600 Screen Resolution and up
Microsoft IE 4.0 and up OR Netscape 4.5 and up OR AOL 5.0 and up
Flash 5.0 and up


Action Planners - Course / Learning Reinforcement
Once grounded in DiSC®, use any or all of these Action Planners to fully utilize what was learned. Available in online and paper versions.   View information about the DiSC® Action Planners


If any of these products are not exactly what you want, please place an inquiry.
Tuesday, October 07, 2008

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