Skill Building Courses / Courseware

  Customer Service


Reinforcing Your Understanding Behavioral Styles for Customer Service
(S-125)

A shortened version of Understanding Behavioral Styles for Customer Service. This course will reinforce the individual's understanding of his / her own behavioral style and use this knowledge to enhance communication skills and increase productivity.

Reinforcing Your Understanding Of Behavioral Styles for Customer Service, self paced, online course - screen shot Approximately 1 hour

Audience: Customer Service / Care Professionals, and Anyone wishing to communicate more effectively with clients

Includes 5 Lessons:
  Recognizing Behavioral Styles
  Improve Your Performance
  Reading and Reacting to People
  Practical Application of Knowledge
  Knowledge Assessment


Reinforcing Your Understanding Of Behavioral Styles for Customer Service
S-125   Price: US$ 40.00
  (retail price: US$ 42.00)		     Click here to order the Reinforcing Your Understanding Of Behavioral Styles for Customer Service - Online Self-paced Course     Click here to View Your Shopping Cart selections

Allow 1 business day for online setup.

Credit:
CEU: 0.1
ANCC Contact Hours: 1.2
CEU and Contact Hours Information

Reinforcing Your Understanding Of Behavioral Styles for Customer Service e-brochure

Requirements:
800 x 600 Screen Resolution and up
Microsoft IE 4.0 and up OR Netscape 4.5 and up OR AOL 5.0 and up
Flash 5.0 and up


Action Planners - Course / Learning Reinforcement

DiSC® Customer Service Action Planner (S-113)
View more information about the DiSC® Customer Service Action Planner

DiSC® Talk! Action Planner (S-116)
View more information about the DiSC® Customer Service Action Planner

View DiSC Action Planners e-Brochure (.PDF Format)


Action Planners - Course / Learning Reinforcement
Once grounded in DiSC®, use any or all of these Action Planners to fully utilize what was learned. Available in online and paper versions.   View information about the DiSC® Action Planners


If any of these products are not exactly what you want, please place an inquiry.
Thursday, March 11, 2010

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