Skill Development courses

  Classroom Courses - Introduction


These modules offer the flexibility to choose the right mix for your organization. You can also choose these quality courses in Online / Web-based and CD-ROM formats. A Spanish Version is available for most of the Supervisory Skill Builders.

The Supervisory Solution System Administrator Kit gives the instructor the tools needed to blend the classroom and technology delivered programs as pre-work.

CLASSROOM FORMAT - COURSE TITLES BY CURRICULUM GROUP

SUPERVISION / MANAGEMENT SERIES

Essential Skills of Leadership
           (formerly Fundamental Skills of Managing)v
Essential Skills of Communicating
           (formerly Fundamental Skills of Communicating)
Delegating
           (inlcudes Assigning Tasks Effectively)
Coaching Job Skills
           (formerly Coaching for Improved Performance)
Dealing with Complaints
Resolving Conflicts
           (formerly Dealing with Conflicts)
Supporting Change
           (formerly Preparing for Change)
Effective Discipline
           (formerly Using Positive Discipline)
Improving Work Habits
           (formerly Improving Employee Work Habits)
Developing Performance Goals & Standards
Performance Assessment
Communicating Up (with Your Manager)

Most of these Supervision Skill builders are also available in Online / Web-based and CD-ROM versions. Most Supervisory modules are available in a Spanish version (classroom format only).


CUSTOMER SERVICE SERIES

Winning Through Customer Service
View information on all Customer Service courses / format offerings.


SALES SERIES / TELE-SALES & SERVICE SERIES

Coaching for Results
Customer-Oriented Selling
Telephone Prospecting & Qualifying
View information on all Sales Series


PRODUCTIVITY / BASIC SKILLS

Achieving Communication Effectiveness
Professionalism in the Office
Diversity Awareness Self-Study Workbook
View information on all Productivity / Basic Skills courses.


If any of these products are not exactly what you want, please place an inquiry.
Sunday, July 06, 2008

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