Web-based Courses - Customer Service Skill Building

  Dealing with Difficult Customer Situations


For: Customer service professionals

This interactive online skill builder will provide techniques for dealing with difficult customer situations.

Learn general guidelines for dealing with difficult customer situations, including two techniques for dealing with customers in such situations: calming and focusing; and, then practicing these techniques.

Objectives
Customer Service professionals will learn to:
  Demonstrate the calming and focusing techniques in a difficult customer situation
  Identify at least four clues that indicate the existence of a difficult customer situation
  Give two reasons why the use of the calming and focusing skills are important in dealing with difficult customer situations
  Describe the focusing techniques for dealing with upset customers

Course Content
  Vital Learning’s classroom content is designed to fit an interactive training environment
  Interactive, skill building exercises, images, sounds and videos to reinforce the skill points
  A course catalog guides you for increased flexibility to manage online course material
  Built-in email system for communication and tools to interface for the delivery of courses asynchronously or synchronously
  Online help desk where students have access to expert advice
  Student lounge area for interactive chat sessions

Course Length
An interactive, online course lasting 45 minutes

System Requirements
  Standard Internet browser, version 4.0 or higher
  Program written entirely in Java which does not require plug-ins
  Server components using standard HTTP protocols

DEALING WITH DIFFICULT CUSTOMER SITUATIONS
Self-paced Course
Course Format: Online, Web-based
Number: 333961 view items in your shopping cart
add Dealing with Difficult Customer Situations - single user - 12-month subscription subscription to your shopping cart Price: US$ 35.00 for a single user - 12-month subscription subscription
** Copyright Agreement Form must be submitted before use.


Virtual Classroom Benefits
Virtual Classroom Features
System Requirements
User Access Levels
Frequently Asked Questions
Cost Estimate Inquiry Form


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Tuesday, October 07, 2008

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