Web-based Courses - Skill Building

  Customer Service Skill Builders


Expand your organization’s ability to deliver training to your service representatives with the Customer Service Skill Builders Courses of online / Web-based course modules. View Frequently Asked Questions about Web-based training.

This program offers the flexibility to enhance the experience of training through alternative delivery methods. Choose to deliver training totally online or use modules in conjunction with classroom role-plays using Winning Through Customer Service (classroom only / new edition).

View an online course demonstration.

ONLINE COURSE MODULES

Delivering Customer Focused Service
Learners analyze the skills and strategies they use every day in Their jobs to identify the techniques that they do very well and to develop ways for them to do their job better. View more information

Dealing with Difficult Customer Situations
Customer service representatives are provided techniques for dealing with difficult customer situations. Their role as customer service representatives offers many rewards and satisfactions. But there are many frustrations inherent in the job. During this training, participants will learn the general guidelines for dealing with difficult customers in such situations: calming and focusing, and then practicing what they have learned. View more information.


OPTIONS:   ENHANCE THE LEARNING EXPERIENCE

Winning Through Customer Service
Lay the foundation for exceptional customer service with the award-winning classroom version and Delivering Customer Focused Service and Dealing with Difficult Customers Situations online. View more information.

Virtual Classroom Benefits
Virtual Classroom Features
System Requirements
User Access Levels
Frequently Asked Questions

If any of these products are not exactly what you want, please place an inquiry.
Sunday, July 06, 2008

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