Skill Building Courses / Courseware

  Customer Service


Self-paced, Online Courses
Understanding Behavioral Styles for Customer Service
(Approximately 2.5 hours)
Customer Service relationships often depend on "getting off on the right foot." Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Understanding Behavioral Styles shows how to recognize different behavior patterns, and develop adaptive skills that increase the ability to communicate successfully with others.   View information about the Understanding Behavioral Styles for Customer Service online course

Reinforcing Your Understanding Behavioral Styles for Customer Service   (Approximately 1 hour)
This course will reinforce the individual's understanding of his / her own behavioral style and use this knowledge to enhance communication skills and increase productivity.   View information about the Reinforcing Your Understanding Behavioral Styles for Customer Service online course

Establishing Credibility and Trust for Customer Service
(Approximately 2 hours)
Establishing positive credibility and trust allows customer service people a better opportunity to create longer-term business relationships. This course will discuss what can be done to intentionally build trust and confidence with customers.   View information about the Establishing Credibility and Trust for Customer Service online course

Questions Are The Answer For Customer Service   (Approximately 1 hour)
This course provides examples of good questions that can be used immediately to get needed information. Learn the difference between open-ended and closed-ended questions, and when to use them. Learn seven different types of questions and how to use each one.   View information about the Questions Are The Answer For Customer Service online course

Customer Focused Interviews   (Approximately 1 hour)
Learn professional sales interviewing techniques that will help establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs, goals, priorities and personal win.   View information about the Customer Focused Interviews online course

Handling Customer Complaints   (Approximately 45 Minutes)
This course presents a process for dealing with objections and complaints so the individual can be effective and keep client relationships positive.   View information about the Handling Customer Complaints online course

Action Planners - Course / Learning Reinforcement
Once grounded in DiSC®, use any or all of these Action Planners to fully utilize what was learned. Available in online and paper versions.   View information about the DiSC® Action Planners


If any of these products are not exactly what you want, please place an inquiry.
Tuesday, December 02, 2008

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