Vital-Online course programs are more than just text material transferred to the Web. This new interface has been designed for optimum adult learning. It offers something for everyone ­- audio-based, visual-based, and hands-on / kinesthetic learners. View online training benefits

These self-paced, tailored, stand-alone courses offer the same assurance of the quality content, flexible programs, and measurable results as Vital Learning’s classroom course products. With the Vital-Online package, your participants not only learn the skill points taught, but retention is greater because they can reinforce / repeat sequences of the program.

These modules offer the flexibility to choose the right mix for your organization. Choose between quality classroom and online / Web-based formats. Many of the Supervisory program modules are available in a Spanish version for a classroom program format. Available in office and industrial versions.

Course Length
Courses range from 45 minutes to 2 hours in length.

Vital-Online options include two Intranet versions to suit your learning environment.

These online course programs are:

		AICC compliant
		can be ported over to any Learning Management System (LMS)
		includes a Java database
		can plug in any JDBC compliant database with the supporting JDBC drivers

View an online course demonstration.
Also view:
    Technical Requirements
    Virtual Classroom Features
    User Access Levels

COURSE TITLES BY CURRICULUM GROUP

Supervision Series
This series is also available in CD-ROM and classroom formats. In addition, most of this series is also available in a Spanish version (classroom format only).

- Fundamental Skills of Managing - Fundamental Skills of Communicating - Using Positive Discipline - Delegating Effectively - Coaching for Improved Performance - Dealing with Complaints - Dealing with Conflicts - Assigning Tasks Effectively - Preparing for Change - Developing Performance Standards - Communicating With Your Manager - Improving Employee Work Habits - Management, Orientation, Reinforcement & Support - Performance Assessment

Customer Service Series

- Delivering Customer Focused Service - Dealing with Difficult Customer Situations Also available: - Winning Through Customer Service (classroom only)

Telesales and Service Series

- Completing the Customer Agreement - Initiating on Outbound Call - Making Customer Recommendations - Negotiating About Money - The Incoming Sales and Service Call

WorkReady^™ Development Series

- Achieving Communication Effectiveness - Professionalism in the Office - Performance Excellence Planning - Diversity Awareness

Sales Series

- Coaching the Consultative Sales Process - Managing Sales Obstacles - Planning Effective Sales Calls - Value-Added Selling - Sharpening Your Active Listening Skills

Vital-Online, winner of the 1999 AXIEM Award for Absolute eXcellence In Electronic Media.

View an online course demonstration.

		pre- and post-course assessment
		automatic scoring, tracking, and administration functions
		administration can be controlled by department/divisional areas
		a course catalog is provided for increased flexibility to manage online course material
		built-in email system with new tools and interface for communication and delivery of the course asynchronously or synchronously
		online help
		student area
		forms that can be printed from the program
		easily customized to the needs of the organization
		reinforcement workbooks are available
		some courses have options for either full-motion video or video still versions with audio
		option to deploy either Internet or Intranet delivery

		Supervisory Solution System to bridge the classroom to multimedia delivery
		Winning Through Customer Service-New Edition bridge instruction to combine classroom and online
		Completion certificate programs to recognize competencies
		Vital-Online can be customized
		Vital Learning can host your online campus / training site
		Students have the opportunity to take courses they complete online and apply them to an undergraduate degree
		Overlay your training with ForteR, a continuous communication improvement system now available for Internet delivery
		Compliment supervisory training with The Consultant on Management, and Just-In-Time supervision situations and how to deal with them
		360 degree feedback measurement options available

View an online course demonstration.
Also view:
    Technical Requirements
    Virtual Classroom Features
    User Access Levels
    Online Course Benefits
    Frequently Asked Questions