Select, Assess & Train - skills development - training courses - supervisory, manager courses - cd-rom version - introduction

Skill Building Courses

Supervision / Management - CD-ROM Courses

The Supervision Series, on CD-ROM, is a self-paced, modular program with a user-friendly design that is interactive and fun.

This series of courses is available in classroom and online training formats. Available in office and industrial versions. Many of these program modules are also available in a Spanish version (classroom format only).

The series consists of Interpersonal Skills and Fundamental Skills Modules, covering topics such as managing, communicating, and performance. View CD-ROM Frequently Asked Questions (FAQ)

Features include:

		skills based training
		pre- and post-test data
		administrative tracking module
		full-motion video

FUNDAMENTAL SKILLS MODULES

Fundamental Skills of Managing

	1.	Maintain Team Member Self-Esteem This is probably the single most important skill a manager or team leader can have. It is the ability to give orders, evaluate performance, correct work habits, deal with complaints, and resolve conflicts while supporting a team member's sense of self-respect and dignity.
	2.	Focus on Behavior Problems on the job are solved more effectively and less stressfully when managers and team leaders deal with what people do rather than with their attitudes or personal characteristics.
	3.	Encourage Team Member Participation Involving team members in decision making, problem solving, and other non-routine, on-the-job activities is one of the manager's or team leader's key motivational tools.
	4.	Listen to Motivate The manager's or team leader's ability to listen actively is essential to inspiring team member confidence and the desire to perform effectively.

Course Length: 2 hours - self-paced
Course Materials: CD-ROM and Diskette
Number: 333380

add Fundamental Skills of Communicating - single user - 30-day subscription to your shopping cart

Price: US$ 32.00 for a single user - 30-day subscription

Number: 333390

add Fundamental Skills of Communicating - single user - 12-month subscription to your shopping cart

Price: US$ 52.00 for a single user - 12-month subscription

Number: 333641c

add Fundamental Skills of Communicating - single user - Single User-Perpetual License, 1 Title Choice to your shopping cart

Price: US$ 230.00 for Single User
Perpetual License, 1 Title Choice

Number: 333642c

Price: US$ 1,500.00 for Supervision Series Library
1 Title - One Workstation
12-month subscription - Renewal at year end at 30% per title

Fundamental Skills of Communicating

	1.	Design Clear, Concise Messages Messages that are well-designed are clear and concise. Managers and team leaders need to organize their thoughts and speak to each team member's level of understanding.
	2.	i>Look for Nonverbal Clues Voice tone, intonation, facial expressions, gestures, and posture are some of the nonverbal factors that managers and team leaders must understand and learn to use for effective communication.
	3.	Listen to Communicate Effective communication cannot take place without effective listening, which includes the ability to reflect, probe, support, and advise.
	4.	Overcome Barriers to Understanding Many kinds of psychological, cultural, and situational barriers to understanding exist. Managers and team leaders must learn to use the feedback process to overcome them.

Course Length: 2 hours - self-paced
Course Materials: CD-ROM and Diskette
Number: 333381

add Fundamental Skills of Managing - single user - 30-day subscription to your shopping cart

Price: US$ 32.00 for a single user - 30-day subscription

Number: 333391

add Fundamental Skills of Managing - single user - 12-month subscription to your shopping cart

Price: US$ 52.00 for a single user - 12-month subscription

Number: 333641d

add Fundamental Skills of Managing - single user - Single User-Perpetual License, 1 Title Choice to your shopping cart

Price: US$ 230.00 for Single User
Perpetual License, 1 Title Choice

Number: 333642d

add Fundamental Skills of Managing - Supervision Series Library - 1 Title - One Workstation to your shopping cart

Price: US$ 1,500.00 for Supervision Series Library
1 Title - One Workstation
12-month subscription - Renewal at year end at 30% per title

INTERPERSONAL SKILLS MODULES

Using Positive Discipline
This may seem like a contradiction in terms, but it does not have to be. Managers and team leaders will be shown how to change unacceptable team member behavior without causing bruised and resentful egos.
Course Length: 2 hours - self-paced
Course Materials: CD-ROM and Diskette
Number: 333383
Price: US$ 32.00 for a single user - 30-day subscription

Number: 333393
Price: US$ 52.00 for a single user - 12-month subscription

Number: 333641j
Price: US$ 230.00 for Single User
Perpetual License, 1 Title Choice

Number: 333642j
Price: US$ 1,500.00 for Supervision Series Library
1 Title - One Workstation
12-month subscription - Renewal at year end at 30% per title

Developing Performance Standards
Unless your managers and team leaders are successful in spelling out the organization's specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, result-oriented, and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.
Course Length: 2 hours - self-paced CD-ROM course
Course Materials: CD-ROM and Diskette
Number: 333384
Price: US$ 32.00 for a single user - 30-day subscription

Number: 333394
Price: US$ 52.00 for a single user - 12-month subscription

Number: 333641h
Price: US$ 230.00 for Single User
Perpetual License, 1 Title Choice

Number: 333642h
Price: US$ 1,500.00 for Supervision Series Library
1 Title - One Workstation
12-month subscription - Renewal at year end at 30% per title

Coaching for Improved Performance
Once team member performance has been assessed, the team leader identifies specific areas that need improvement. This module shows the participant how to demonstrate the needed skills to the team members, and how to motivate him or her to pursue them. The result can prove rewarding for everyone involved.
Course Length: 2 hours - self-paced CD-ROM course
Course Materials: CD-ROM and Diskette
Number: 333385
Price: US$ 32.00 for a single user - 30-day subscription

Number: 333395
Price: US$ 52.00 for a single user - 12-month subscription

Number: 333641b
Price: US$ 230.00 for Single User
Perpetual License, 1 Title Choice

Number: 333642b
Price: US$ 1,500.00 for Supervision Series Library
1 Title - One Workstation
12-month subscription - Renewal at year end at 30% per title

Delegating Effectively
This module gives valuable insights into and practice of the "Three W's" of effective delegation:

When should team leaders delegate?
Whom should they delegate to?
What explanation should they give to team members?

The module also shows how to use delegation as a motivational tool.
Course Length: 2 hours - self-paced CD-ROM course
Course Materials: CD-ROM and Diskette
Number: 333382
Price: US$ 32.00 for a single user - 30-day subscription

Number: 333392
Price: US$ 52.00 for a single user - 12-month subscription

Number: 333641g
Price: US$ 230.00 for Single User
Perpetual License, 1 Title Choice

Number: 333642g
Price: US$ 1,500.00 for Supervision Series Library
1 Title - One Workstation
12-month subscription - Renewal at year end at 30% per title

Dealing with Complaints
As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem to be a barrage of whining, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the "hidden agendas" that so often underlie the chronic grievances.
Course Length: 2 hours - self-paced CD-ROM course
Course Materials: CD-ROM and Diskette
Number: 333387
Price: US$ 32.00 for a single user - 30-day subscription

Number: 333397
Price: US$ 52.00 for a single user - 12-month subscription

Number: 333641e
Price: US$ 230.00 for Single User
Perpetual License, 1 Title Choice

Number: 333642e
Price: US$ 1,500.00 for Supervision Series Library
1 Title - One Workstation
12-month subscription - Renewal at year end at 30% per title

Dealing with Conflicts
Wherever people work together, conflicts arise. They may be simple misunderstandings that managers and team leaders can clear up. Or they may reveal subtle, but pervasive, morale problems that threaten to tear the delicate fabric of your organization. This module shows managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it is too late.
Course Length: 2 hours - self-paced CD-ROM course
Course Materials: CD-ROM and Diskette
Number: 333386
Price: US$ 32.00 for a single user - 30-day subscription

Number: 333396
Price: US$ 52.00 for a single user - 12-month subscription

Number: 333641f
Price: US$ 230.00 for Single User
Perpetual License, 1 Title Choice

Number: 333642f
Price: US$ 1,500.00 for Supervision Series Library
1 Title - One Workstation
12-month subscription - Renewal at year end at 30% per title

Assigning Tasks Effectively
This module takes the participants step-by-step through the effective procedures for assigning tasks effectively. It shows them how to form clear explanations, gain agreement, and confirm future plans and commitments with team members.
Course Length: 2 hours - self-paced CD-ROM course
Course Materials: CD-ROM and Diskette
Number: 333389
Price: US$ 32.00 for a single user - 30-day subscription

Number: 33399
Price: US$ 52.00 for a single user - 12-month subscription

Number: 333641a
Price: US$ 230.00 for Single User
Perpetual License, 1 Title Choice

Number: 333642a
Price: US$ 1,500.00 for Supervision Series Library
1 Title - One Workstation

Preparing for Change
As the link between management goals and the frontline labor force, the manager or team leader is the key to preparing for change. Dealing with the "comfort level" of team members and involving them in detailed discussions will facilitate their acceptance of new ways of doing things. This module shows managers and team leaders how to introduce change without inducing defensive reactions.
Course Length: 2 hours - self-paced CD-ROM course
Course Materials: CD-ROM and Diskette
Number: 333388
Price: US$ 32.00 for a single user - 30-day subscription

Number: 333398
Price: US$ 52.00 for a single user - 12-month subscription

Number: 333641i
Price: US$ 230.00 for Single User
Perpetual License, 1 Title Choice

Number: 333642i
Price: US$ 1,500.00 for Supervision Series Library
1 Title - One Workstation
12-month subscription - Renewal at year end at 30% per title

Supervision Series CD-ROM Suite -- 10 Titles
The Supervision Series includes powerful skill-building titles for use today. The series includes:

		Fundamental Skills of Managing
		Fundamental Skills of Communicating
		Delegating Effectively
		Coaching for Improved Performance
		Dealing with Complaints
		Dealing with Conflicts
		Assigning Tasks Effectively
		Preparing for Change
		Developing Performance Standards
		Using Positive Discipline

Managers and team leaders will learn to:

		Deal with your team members on a day-to-day basis in such a way as to maintain and even enhance their self-esteem
		Base their discussions about performance and work habits on their team members' behavior rather than on their personalities or attitudes
		Use effective listening techniques to increase your team members' motivation to perform at higher levels of productivity

Supervision Series CD-ROM Suite -- 10 Titles Pack - Single User
Course Length: each course title is a 2 hour, self-paced CD-ROM course
Course Materials: 10 CD-ROMs and Diskette
Number: 333400

add Supervision Series CD-ROM Suite - 10 Titles Pack - Single User - 30-Day Subscription to your shopping cart

Price: US$ 280 for a single user
30-day subscription

Number: 333401

add Supervision Series CD-ROM Suite - 10 Titles Pack - Single User - 12-Month Subscription to your shopping cart

Price: US$ 460 for a single user
12-month subscription

Number: 333640

add Supervision Series CD-ROM Suite - 10 Titles Pack - Single User - Perpetual License, 1O Titles Purchase to your shopping cart

Price: US$ 2,000.00 for Single User
Perpetual License, 1O Titles Purchase

Available in classroom and online training formats. Many of these program modules are also available in a Spanish version (classroom only).

View the WorkReady^™ Development Series for topics such as diversity, financial knowledge, communication, and career planning.

View CD-ROM Frequently Asked Questions (FAQ)
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Sunday, July 06, 2008