Skill Building - Web-Based Courses

  Supervision Series - Introduction


The Supervision Series Online utilizes behavior modeling to instill the basic foundations of interpersonal supervisory management.

This Web-Based Training (WBT / e-Learning) will allow expanded training opportunities without increasing classroom space, trainer cost, or participant’s time away from the job. View Frequently Asked Questions (FAQ)

This series of courses is available in classroom, CD-ROM, and formats. Available in office and industrial versions. Most of these program modules are also available in a Spanish version (classroom format only).

This series offers Fundamental Skills and Interpersonal Skills modules.
View an online course demonstration.

FUNDAMENTAL SKILLS MODULES

Fundamental Skills of Managing
Managers and team leaders will learn to:
  Maintain Team Member Self-Esteem
  Focus on Behavior
  Encourage Team Member Participation
  Listen to Motivate
View more information.

Fundamental Skills of Communicating
Managers and team leaders will learn to:
  Design Clear, Concise Messages
  Look for Nonverbal Clues
  Listen to Communicate
  Overcome Barriers to Understanding
View more information

INTERPERSONAL SKILLS MODULES

Using Positive Discipline
This may seem like a contradiction in terms, but it doesn't have to be. Managers and team leaders will be shown how to change unacceptable team member behavior without causing bruised and resentful egos. View more information.

Developing Performance Standards
Unless your managers and team leaders are successful in spelling out the organization's specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, result-oriented, and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards. View more information.

Coaching for Improved Performance
Once team member performance has been assessed, the team leader identifies specific areas that need improvement. This module shows the participant how to demonstrate the needed skills to the team member, and how to motivate him or her to pursue them. The result can prove rewarding for everyone involved. View more information.

Delegating Effectively
This module gives valuable insights into and practice of the "Three W's" of effective delegation:
  When should team leaders delegate?
  To whom should they delegate?
  What explanation should they give to team members?
The module also shows how to use delegation as a motivational tool. View more information.

Dealing with Complaints
As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem to be a barrage of whining, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the "hidden agendas" that so often underlie the chronic grievances. View more information.

Dealing with Conflicts
Whenever people work together, conflicts arise. They may be simple misunderstandings that your managers and team leaders can clear up. Or they may reveal subtle, but pervasive, morale problems that threaten to tear the delicate fabric of your organization. This module shows managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it is too late. View more information.

Assigning Tasks Effectively
This module takes the participants step-by-step through the effective procedures for assigning tasks effectively. It shows them how to form clear explanations, gain agreement, and confirm future plans and commitments with team members. View more information.

Preparing for Change
As the link between management goals and the frontline labor force, the manager or team leader is the key to preparing for change. Dealing with the "comfort level" of team members and involving them in detailed discussions will facilitate their acceptance of new ways of doing things. This module shows managers and team leaders how to introduce change without inducing defensive reactions. View more information.

Also see the WorkReady™ Development Series for topics such as diversity, financial knowledge, communication, and career planning.

View an online course demonstration.
Also view:

Virtual Classroom Benefits
Virtual Classroom Features
System Requirements
User Access Levels
Frequently Asked Questions
Cost Estimate Inquiry Form


If any of these products are not exactly what you want, please place an inquiry.
Tuesday, October 07, 2008

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