Skill Building Courses - Classroom Courses

  Supervision Series - Spanish Version


The success of any development program hinges on getting everyone involved in learning new processes together-regardless of language barriers.

To meet these challenges and needs, Vital Learning Corporation has taken their award-winning classroom Supervision Series and translated the program into Spanish.

The Supervision Series Spanish Edition is 100 percent compatible to the English version and offers the same Fundamental Skills and Interpersonal Skills modules. It also utilizes behavior modeling to instill the basic foundations of interpersonal supervisory management.

This series is also available in English version classroom and online training formats. Available in office and industrial versions.

FUNDAMENTAL SKILLS MODULES

Habilidades básicas de supervision - Fundamental Skills of Managing
Managers and team leaders will learn to:
1.  Maintain Team Member Self-Esteem
This is probably the single most important skill a manager or team leader can have. It is the ability to give orders, evaluate performance, correct work habits, deal with complaints, and resolve conflicts while supporting a team member's sense of self-respect and dignity.
2.  Focus on Behavior
Problems on the job are solved more effectively and less stressfully when managers and team leaders deal with what people do rather than with their attitudes or personal characteristics.
3.  Encourage Team Member Participation
Involving team members in decision making, problem solving, and other non-routine, on-the-job activities is one of the manager's or team leader's key motivational tools.
4.  Listen to Motivate
The manager's or team leader's ability to listen actively is essential to inspiring team member confidence and the desire to perform effectively.
Fundamental Skills of Managing   (4 hours - classroom course)
Administrative Kit view items in your shopping cart
add Fundamental Skills of Managing Administrative Kit to your shopping cart Number: 900844
Price: US$ 400.00
Course Materials: Facilitator's Guide, Participant Workbook, Video Components, Overhead Transparencies, Self-Assessment Profile, and Memory Jogger Card

Participant Workbook add Fundamental Skills of Managing Participant Workbook to your shopping cart
Number: 900840
Price: US$ 23.00
Course Materials: Participant Workbook, Self-Assessment Profile, and Memory Jogger Card


Habilidades básicas de comunicación - Fundamental Skills of Communicating

Managers and team leaders will learn to:
1.  Design Clear, Concise Messages
Messages that are well-designed are clear and concise. Managers and team leaders need to organize their thoughts and speak to each team member's level of understanding.
2.  Look for Nonverbal Clues
Voice tone, intonation, facial expressions, gestures, and posture are some of the nonverbal factors that managers and team leaders must understand and learn to use for effective communication.
3.  Listen to Communicate Effective communication cannot take place without effective listening, which includes the abilities to reflect, probe, support, and advise.
4.  Overcome Barriers to Understanding
Many kinds of psychological, cultural, and situational barriers to understanding exist. Managers and team leaders must learn to use the feedback process to overcome them.
Fundamental Skills of Communicating   (4 hours - classroom course)
Administrative Kit view items in your shopping cart
add Fundamental Skills of Communicating Administrative Kit to your shopping cart Number: 900830
Price: US$ 400.00
Course Materials: Facilitator's Guide, Participant Workbook, Video Components, Overhead Transparencies, Self-Assessment Profile, and Memory Jogger Card

Participant Workbook add Fundamental Skills of Communicating Participant Workbook to your shopping cart
Number: 900830 Price: US$ 23.00
Course Materials: Participant Workbook, Self-Assessment Profile, and Memory Jogger Card


INTERPERSONAL SKILLS MODULES

Uso de técnicas de disciplina positiva - Using Positive Discipline
This may seem like a contradiction in terms, but it does not have to be. Managers and team leaders will be shown how to change unacceptable team member behavior without causing bruised and resentful gos.
4 hours - classroom course
Administrative Kit view items in your shopping cart
add Using Positive Discipline Administrative Kit to your shopping cart Number: 900864
Price: US$ 400.00
Course Materials: Facilitator's Guide, Participant Workbook, Video Components, Overhead Transparencies, Self-Assessment Profile, and Memory Jogger Card

Participant Workbook add Using Positive Discipline Participant Workbook to your shopping cart
Number: 900860
Price: US$ 23.00
Course Materials: Participant Workbook, Self-Assessment Profile, and Memory Jogger Card


Desarrollo de estándares de desempeño - Developing Performance Standards
Unless your managers and team leaders are successful in spelling out the organization's specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, result-oriented, and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.
4 hours - classroom course
Administrative Kit view items in your shopping cart
add Developing Performance Standards Administrative Kit to your shopping cart Number: 900824
Price: US$ 400.00
Course Materials: Facilitator's Guide, Participant Workbook, Video Components, Overhead Transparencies, Self-Assessment Profile, and Memory Jogger Card

Participant Workbook add Developing Performance Standards Participant Workbook to your shopping cart
Number: 900820
Price: US$ 23.00
Course Materials: Participant Workbook, Self-Assessment Profile, and Memory Jogger Card


Optimización de los hábitos laborales de los colaborades - Improving Employee Work Habits
The truly effective manager or team leader will translate the rules into codes of conduct meaningful to the team member and will do it in a supportive, nonthreatening way. This module shows how it is done.
4 hours - classroom course
Administrative Kit view items in your shopping cart
add Improving Employee Work Habits Administrative Kit to your shopping cart Number: 900854
Price: US$ 400.00
Course Materials: Facilitator's Guide, Participant Workbook, Video Components, Overhead Transparencies, Self-Assessment Profile, and Memory Jogger Card

Participant Workbook add Improving Employee Work Habits Participant Workbook to your shopping cart
Number: 900850
Price: US$ 23.00
Course Materials: Participant Workbook, Self-Assessment Profile, and Memory Jogger Card


"Coaching"..La clave de un mejor desempeño - Coaching for Improved Performance
Once team member performance has been assessed, the team leader identifies specific areas that need improvement. This module shows the participant how to demonstrate the needed skills to the team member, and how to motivate him or her to pursue them. The result can prove rewarding for everyone involved.
Administrative Kit view items in your shopping cart
add Coaching for Improved Performance Administrative Kit to your shopping cart Number: 900804
Price: US$ 400.00
Course Materials: Facilitator's Guide, Participant Workbook, Video Components, Overhead Transparencies, Self-Assessment Profile, and Memory Jogger Card

Participant Workbook add Coaching for Improved Performance Participant Workbook to your shopping cart
Number: 900800
Price: US$ 23.00
Course Materials: Participant Workbook, Self-Assessment Profile, and Memory Jogger Card


Delegación efectiva - Delegating Effectively
This module gives valuable insights into and practice of the “Three W's” of effective delegation:
When should team leaders delegate?
Whom should they delegate to?
What explanation should they give to team members?
The module also shows how to use delegation as a motivational tool.
4 hours - classroom course
Administrative Kit view items in your shopping cart
add Delegating Effectively Administrative Kit to your shopping cart Number: 900814
Price: US$ 400.00
Course Materials: Facilitator's Guide, Participant Workbook, Video Components, Overhead Transparencies, Self-Assessment Profile, and Memory Jogger Card

Participant Workbook add Delegating Effectively Participant Workbook to your shopping cart
Number: 900810
Price: US$ 23.00
Course Materials: Participant Workbook, Self-Assessment Profile, and Memory Jogger Card


Evaulación del desempeño - Performance Assessment
This module shows the way evaluation is done by the experts. First, relevant performance standards are established. Then the team member's own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member.
4 hours - classroom course
Administrative Kit view items in your shopping cart
add Performance Assessment Administrative Kit to your shopping cart Number: 900914
Price: US$ 400.00
Course Materials: Facilitator's Guide, Participant Workbook, Video Components, Overhead Transparencies, Self-Assessment Profile, and Memory Jogger Card

Participant Workbook add Performance Assessment Participant Workbook to your shopping cart
Number: 900910
Price: US$ 23.00
Course Materials: Participant Workbook, Self-Assessment Profile, and Memory Jogger Card


Manejo de quejas - Dealing with Complaints
As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem a barrage of whining, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the "hidden agendas" that so often underlie the chronic grievances.
Administrative Kit view items in your shopping cart
add Dealing with Complaints Facilitator's Guide to your shopping cart Number: 900894
Price: US$ 400.00
Course Materials: Facilitator's Guide, Participant Workbook, Video Components, Overhead Transparencies, Self-Assessment Profile, and Memory Jogger Card

Participant Workbook add Dealing with Complaints Participant Workbook to your shopping cart
Number: 900890
Price: US$ 23.00
Course Materials: Participant Workbook, Self-Assessment Profile, and Memory Jogger Card


Comunicación con el jefe - Communicating with Your Manager
Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.
4 hours - classroom course
Administrative Kit view items in your shopping cart
add Communicating with Your Manager Administrative Kit to your shopping cart Number: 900884
Price: US$ 400.00
Course Materials: Facilitator's Guide, Participant Workbook, Video Components, Overhead Transparencies, Self-Assessment Profile, and Memory Jogger Card

Participant Workbook add Communicating with Your Manager Participant Workbook to your shopping cart
Number: 900880
Price: US$ 23.00
Course Materials: Participant Workbook, Self-Assessment Profile, and Memory Jogger Card


Manejo de conflictos - Dealing with Conflicts
Wherever people work together, conflicts arise. They may be simple misunderstandings that your managers and team leaders can clear up. Or they may reveal subtle, but pervasive, morale problems that threaten to tear the delicate fabric of your organization. This module shows managers and team leaders how to explore a conflict and get to the heart of the problem to correct it before it is too late.
4 hours - classroom course
Administrative Kit view items in your shopping cart
add Dealing with Conflicts Administrative Kit to your shopping cart Number: 900904
Price: US$ 400.00
Course Materials: Facilitator's Guide, Participant Workbook, Video Components, Overhead Transparencies, Self-Assessment Profile, and Memory Jogger Card

Participant Workbook add Dealing with Conflicts Participant Workbook to your shopping cart
Number: 900900
Price: US$ 23.00
Course Materials: Participant Workbook, Self-Assessment Profile, and Memory Jogger Card


Asignación efectiva de tareas - Assigning Tasks Effectively
This module takes the participants step-by-step through the effective procedures for assigning tasks effectively. It shows them how to form clear explanations, gain agreement, and confirm future plans and commitments with team members.
4 hours - classroom course
Administrative Kit view items in your shopping cart
add Assigning Tasks Effectively Administrative Kit to your shopping cart Number: 900874
Price: US$ 400.00
Course Materials: Facilitator's Guide, Participant Workbook, Video Components, Overhead Transparencies, Self-Assessment Profile, and Memory Jogger Card

Participant Workbook add Assigning Tasks Effectively Participant Workbook to your shopping cart
Number: 900870
Price: US$ 23.00
Course Materials: Participant Workbook, Self-Assessment Profile, and Memory Jogger Card


Preparación para el cambio - Preparing for Change
As the link between management goals and the frontline labor force, the manager or team leader is the key to preparing for change. Dealing with the "comfort level" of team members and involving them in detailed discussions will facilitate their acceptance of new ways of doing things. This module shows managers and team leaders how to introduce change without inducing defensive reactions.
4 hours - classroom course
Administrative Kit view items in your shopping cart
add Preparing for Change Administrative Kit to your shopping cart Number: 900924
Price: US$ 400.00
Course Materials: Facilitator's Guide, Participant Workbook, Video Components, Overhead Transparencies, Self-Assessment Profile, and Memory Jogger Card

Participant Workbook add Preparing for Change Participant Workbook to your shopping cart
Number: 900920
Price: US$ 23.00
Course Materials: Participant Workbook, Self-Assessment Profile, and Memory Jogger Card


Supervision / Management Package
Administrative Kit, Choice of 13 Titles view items in your shopping cart
add Supervision / Management Package - Administrative Kit, Choice of 13 Titles to your shopping cart Number: 900990
Price: US$ 3,900.00

Supervision / Management Package
Administrative Kit, Choice of 10 Titles add Supervision / Management Package - Administrative Kit, Choice of 10 Titles to your shopping cart
Number: 900991
Price: US$ 3,000.00

Supervision / Management Package
Administrative Kit, Choice of 8 Titles add Supervision / Management Package - Administrative Kit, Choice of 8 Titles to your shopping cart
Number: 900992
Price: US$ 2,560.00

Supervision / Management Package
Administrative Kit, Choice of 5 Titles add Supervision / Management Package - Administrative Kit, Choice of 5 Titles to your shopping cart
Number: 900993
Price: US$ 1,800.00


Return to classroom version Supervisory / Management Skill Builders main page

If any of these products are not exactly what you want, please place an inquiry.

 Friday, March 12, 2010

Receive notices about new products & specials:
Email:
skill building courses - Vital Learning - Main Introduction Page skill building courses - Vital Learning - supervisory, management courses
skill building courses - Vital Learning - supervisory, management courses in Spanish, Serie Supervisión - edición en español
skill building courses - Vital Learning - customer service skill building series - introduction
skill building courses - Vital Learning - tele-sales and service skill building series of courses - introduction
skill building courses - Vital Learning - sales skill building series of courses - introduction
skill building courses - Vital Learning - diversity, communication, understanding and using financial data, performance planning, professionalism in the office - introduction
skill building courses - Vital Learning - courses available in a classroom format
skill building courses - Vital Learning - courses available in a CD-ROM format
skill building courses - Vital Learning - courses available in an online, Web-based format
skill building courses - Vital Learning - demonstration of online, Web-based course
skill building courses - Vital Learning - courses available in an online, Web-based format - online campus set-up information
skill building courses - Vital Learning - business, career opportunity - become a distributor of Vital Learning courses
skill building courses - Vital Learning - make a request, more information
skill building courses - Vital Learning - request a price quote
skill building courses - Vital Learning - place an order
training and skill building courses , profiles and assessments - Inscape training products - formerly Carlson Learning - introduction
training and skill building courses , profiles and assessments - Inscape training products - formerly Carlson Learning - become a distributor - career, business opportunity
training and skill building courses , profiles and assessments - Inscape training products - formerly Carlson Learning - place a request, more information
training and skill building courses , profiles and assessments - Inscape training products - formerly Carlson Learning - order products
staff selection and assessment products, system - Maximum Potential - introduction
select screening system - staff selection sustem - Maximum Potential - introduction
sassessment products, reports, system - staff assessments - Maximum Potential - introduction
staff selection and assessment products, system - Maximum Potential - place a request, more information
staff selection and assessment products, system - Maximum Potential - order product, system
360 degree, multi-rater assessments, MRA - 20/20 Insight system - introduction
360 degree, multi-rater assessments, MRA - 20/20 Insight system - become a distributor, associate
360 degree, multi-rater assessments, MRA - 20/20 Insight system - place a request, more information
360 degree, multi-rater assessments, MRA - 20/20 Insight system - order product, system
return to the Houck and Associates home page

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 





© Copyright 1997-2010 Select, Assess & Train, Alexandria, VA, USA. All rights reserved.