Web-Based Courses - Supervisory Series

  Developing Performance Standards


The Supervision Series Online utilizes behavior modeling to instill the basic foundations of interpersonal supervisory management.

This module shows trainees how to establish specific, measurable, attainable, results-oriented, and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.

For: Team leaders and first-line managers in both office and industrial locations.

Objectives
Managers and team leaders will learn to:
  Define goals, objectives, and performance standards
  Identify and set performance standards that are specific, measurable, attainable, results-oriented, and time-framed, using concrete active language
  Establish time limits for all performance standards
  Involve team members in creating their own individual performance standards
  Negotiate to develop performance standards for team members that address both desired results and team members’ capabilities
  Monitor team members’ progress toward their goals by holding individual review meetings

Course Length
An interactive, online course lasting from 45 minutes to 2 hours.

Course Features
  Content is designed to fit an interactive training environment.
  Interactive, skill building exercises, images, sounds, and videos reinforce the skill points.
  A course catalog guides you for increased flexibility to manage online course material.
  Built-in email system for communication and tools to interface for the delivery of courses asynchronously or synchronously
  Online help desk
  Student area

Suggested Pre-Requisite Courses

Fundamental Skills of Managing and Communicating
An overview of the importance of effective interpersonal skills in managing and communicating with people and how these skills support the step-by-step methodology. A review of pre-workshop exercises designed to start the learning process before the participants arrive at the session.

The Principles of Behavioral Modeling
  Traditional Models
  Positive Models
  Discussion
  Role Plays
  Job Specific Role Plays

Recommended Course Option
The workbook is used to help transfer the step-by-step skills of the behavior modeling process, with job specific case studies emphasizing on- the- job aids and resources material supplied within each workbook.

System Features and Requirements
  Standard Internet browser, version 4.0 or higher
  Program written entirely in Java which does not require plug-ins
  Server components using standard HTTP protocols

DEVELOPING PERFORMANCE STANDARDS
Course Length: 1.5 hours - self-paced course
Course Format: Web-based, online course

Number: 333384 view items in your shopping cart
add Developing Performance Standards - single user - 30-day subscription to your shopping cart Price: US$ 32.00 for a single user - 30-day subscription

Number: 333394
add Developing Performance Standards - single user - 12-month subscription to your shopping cart Price: US$ 52.00 for a single user - 12-month subscription

Number: 333641h
add Developing Performance Standards - single user - Single User-Perpetual License, 1 Title Choice to your shopping cart Price: US$ 230.00 for Single User
Perpetual License, 1 Title Choice

Number: 333642h
add Developing Performance Standards - Supervision Series Library - 1 Title - One Workstation to your shopping cart Price: US$ 1,500.00 for Supervision Series Library
1 Title - One Workstation
12-month subscription - Renewal at year end at 30% per title


View an online course demonstration.
Also view:

Virtual Classroom Benefits
Virtual Classroom Features
System Requirements
User Access Levels
Frequently Asked Questions
Cost Estimate Inquiry Form


This course is also available in classroom, CD-ROM, and a Spanish version (classroom format only) formats. Available in office and industrial versions.

If any of these products are not exactly what you want, please place an inquiry.
Tuesday, December 02, 2008

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