Web-Based Courses - Supervisory Series

  Dealing with Conflicts


The Supervision Series Online utilizes behavior modeling to instill the basic foundations of interpersonal supervisory management.

Delegating effectively is an excellent way to train team members to take increasingly important roles within your organization.

This module shows managers and team leaders how to explore a conflict, get to the heart of the problem, and to correct it before it is too late.

For: Team leaders and first-line managers in both office and industrial locations.

Objectives
Managers and team leaders will learn to:
  Distinguish between the two main causes of team member conflicts: personality clashes and work structure problems
  Be aware of the positive and negative by-products of conflicts on the job
  Accept conflict as an inevitable part of all work situations-one that must be dealt with, not ignored
  Establish a cooperative atmosphere for resolving conflicts when they arise
  Help team members involved in conflicts to understand each other’s point of view
  Lead them to agree on the facts
  Help them to agree on a solution

Course Length
An interactive, online course lasting from 45 minutes to 2 hours.

Course Features
  Content is designed to fit an interactive training environment.
  Interactive, skill building exercises, images, sounds, and videos reinforce the skill points.
  A course catalog guides you for increased flexibility to manage online course material.
  Built-in email system for communication and tools to interface for the delivery of courses asynchronously or synchronously
  Online help desk
  Student area

Suggested Pre-Requisite Courses

Fundamental Skills of Managing and Communicating
An overview of the importance of effective interpersonal skills in managing and communicating with people and how these skills support the step-by-step methodology. A review of pre-workshop exercises designed to start the learning process before the participants arrive at the session.

The Principles of Behavioral Modeling
  Traditional Models
  Positive Models
  Discussion
  Role Plays
  Job Specific Role Plays

Recommended Course Option
The workbook is used to help transfer the step-by-step skills of the behavior modeling process, with job specific case studies emphasizing on-the-job aids and resources material supplied within each workbook.

System Features and Requirements
  Standard Internet browser, version 4.0 or higher
  Program written entirely in Java which does not require plug-ins
  Server components using standard HTTP protocols

DEALING WITH CONFLICTS
Course Length: 1.5 hours - self-paced course
Course Format: Web-based, online course

Number: 333386 view items in your shopping cart
add Dealing with Conflicts - single user - 30-day subscription to your shopping cart Price: US$ 32.00 for a single user - 30-day subscription

Number: 333396
add Dealing with Conflicts - single user - 12-month subscription to your shopping cart Price: US$ 52.00 for a single user - 12-month subscription

Number: 333641f
add Dealing with Conflicts - single user - Single User-Perpetual License, 1 Title Choice to your shopping cart Price: US$ 230.00 for Single User
Perpetual License, 1 Title Choice

Number: 333642f
add Dealing with Conflicts - Supervision Series Library - 1 Title - One Workstation to your shopping cart Price: US$ 1,500.00 for Supervision Series Library
1 Title - One Workstation
12-month subscription - Renewal at year end at 30% per title


This course is also available in classroom, CD-ROM, and a Spanish version (classroom format only) formats. Available in office and industrial versions.

View an online course demonstration.
Also view:

Virtual Classroom Benefits
Virtual Classroom Features
System Requirements
User Access Levels
Frequently Asked Questions
Cost Estimate Inquiry Form


If any of these products are not exactly what you want, please place an inquiry.
Tuesday, December 02, 2008

Receive notices about new products & specials:
Email:
skill building courses - Vital Learning - Main Introduction Page skill building courses - Vital Learning - supervisory, management courses
skill building courses - Vital Learning - supervisory, management courses in Spanish, Serie Supervisión - edición en español
skill building courses - Vital Learning - customer service skill building series - introduction
skill building courses - Vital Learning - tele-sales and service skill building series of courses - introduction
skill building courses - Vital Learning - sales skill building series of courses - introduction
skill building courses - Vital Learning - diversity, communication, understanding and using financial data, performance planning, professionalism in the office - introduction
skill building courses - Vital Learning - courses available in a classroom format
skill building courses - Vital Learning - courses available in a CD-ROM format
skill building courses - Vital Learning - courses available in an online, Web-based format
skill building courses - Vital Learning - demonstration of online, Web-based course
skill building courses - Vital Learning - courses available in an online, Web-based format - online campus set-up information
skill building courses - Vital Learning - business, career opportunity - become a distributor of Vital Learning courses
skill building courses - Vital Learning - make a request, more information
skill building courses - Vital Learning - request a price quote
skill building courses - Vital Learning - place an order
training and skill building courses , profiles and assessments - Inscape training products - formerly Carlson Learning - introduction
training and skill building courses , profiles and assessments - Inscape training products - formerly Carlson Learning - become a distributor - career, business opportunity
training and skill building courses , profiles and assessments - Inscape training products - formerly Carlson Learning - place a request, more information
training and skill building courses , profiles and assessments - Inscape training products - formerly Carlson Learning - order products
staff selection and assessment products, system - Maximum Potential - introduction
select screening system - staff selection sustem - Maximum Potential - introduction
sassessment products, reports, system - staff assessments - Maximum Potential - introduction
staff selection and assessment products, system - Maximum Potential - place a request, more information
staff selection and assessment products, system - Maximum Potential - order product, system
360 degree, multi-rater assessments, MRA - 20/20 Insight system - introduction
360 degree, multi-rater assessments, MRA - 20/20 Insight system - become a distributor, associate
360 degree, multi-rater assessments, MRA - 20/20 Insight system - place a request, more information
360 degree, multi-rater assessments, MRA - 20/20 Insight system - order product, system
performance systems - TTI Performance Systems - Introduction - main page

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 







© Copyright 1997-2008 Select, Assess & Train, Alexandria, VA, USA. All rights reserved.