Telesales & Service Series - Instructor-led Courses

  Completing the Customer Agreement


This course follows an interactive design geared toward increasing participant skills in effectively completing the customer agreement. From the moment the customer's "permission to ask questions" is obtained, a chain of agreement with the customer is being built. Agreement then needs to be turned into action.

By the time the recommendation process is completed, including refining the recommendation to respond to any additional customer objectives or concerns learned by listening carefully during that process, the participant should have established a powerful chain of agreement with the customer.

By the end of the recommendation process, the participant and the customer have agreed that the products or services being proposed will provide customer benefits by helping achieve those objectives.

Participants will also learn the four elements that are included in most successful closings.

Learning Outcomes
When participants have completed this module they will be able to move confidently and efficiently from the recommendation stage of the selling conversation to close the sale with a clear customer agreement.

COMPLETING THE CUSTOMER AGREEMENT Instructor-led
(No public courses)
Contact us for more information about this course.

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Tuesday, October 07, 2008

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