Telesales & Service Series - Instructor-led course

  Making Customer Recommendations


This course is an interactive skill builder designed to increase your effectiveness in making recommendations. Participants will learn the 4-Step Recommendation Process and the all-important distinction between "features" and "benefits."

Learning Outcomes
When participants complete this module, participants will be able to make clear recommendations to customers based on:
  "clues" identified during the discovery process
  agreement reached with the customer
  objectives to meet through the selling interaction


MAKING CUSTOMER RECOMMENDATIONS Instructor-led
(No public courses)
Contact us for more information about this course




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Tuesday, October 07, 2008

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