Telesales and Service Series - Web-based Courses

  The Incoming Sales or Service Call


  This course is no longer available

For anyone who handles incoming customer calls

This interactive skill builder is designed to increase staff effectiveness in handling incoming sales calls. The relationship established in the first few seconds of the customer's call will dictate the chances of success. Listen to both "what" customers say, and "how" they say it.

The objective is to get "customer permission" to continue the conversation, including "permission to ask questions."

Learning Outcomes
When participants have completed this module they will:
  understand how to use effective listening skills
  be able to demonstrate the ability to identify opportunities to provide customers with additional products and services
  be able to make the transition from a service to a selling conversation with the customer

INCOMING SALES OR SERVICE CALL
Course Length: approximately 30 minutes; self-paced
Course Format: Online, Web-based

Number: 333871 view items in your shopping cart
add Incoming Sales or Service Call - single user - 30-day subscription to your shopping cart Price: US$ 32.00 for a single user - 30-day subscription

Number: 333971 add Incoming Sales or Service Call - single user - 12-month subscription to your shopping cart
Price: US$ 52.00 for a single user - 12-month subscription


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Monday, February 06, 2012

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