Telesales and Service Series - Web-based Courses

  Negotiating About Money


  This course is no longer available

This course follows an interactive design that focuses on value rather than cost and is geared toward increasing participant skills in negotiating prices.

If a firm, "no surprises" foundation for the financial discussions is built with customers, if the discussions have "value" instead of being narrow cost conversations, and pricing integrity is maintained, there is still no guarantee that the sale will close.

But whether the customer finally buys or not, the participant can ensure that the customer leaves the conversation with a positive image of the organization --- professional, businesslike, and honest. The customer will be receptive to doing business in the future. When the organization's name comes up in conversation, it is unlikely the customer will have anything negative to say.

Learning Outcomes
Upon completion of this module, participants will be able to negotiate prices in a way that focuses on value rather than cost, and, that demonstrates both sensitivity to customer concerns and the honesty of their organization.

NEGOTIATING ABOUT MONEY
Course Length: approximately 30 - 45 minutes; self-paced
Course Format: Online, Web-based

Number: 333874 view items in your shopping cart
add Negotiating About Money - single user - 30-day subscription to your shopping cart Price: US$ 32.00 for a single user - 30-day subscription

Number: 333974 add Negotiating About Money - single user - 12-month subscription to your shopping cart
Price: US$ 52.00 for a single user - 12-month subscription

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Saturday, July 31, 2010

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