Skill Building Courses

  Sales / Telesales and Customer Service


Technology and the Internet have given customers a new voice, one that is taking on greater emphasis in the business world. With more entry points into your business, your customers’ expectations are rising.

These courses offer training options for your sales / tele-sales and service representatives.


CLASSROOM COURSES

Telephone Prospecting & Qualifying
This course teaches why and how to prospect and qualify over the phone. It teaches participants how to plan and conduct successful prospecting calls, and techniques for handling the obstacles, such "gatekeepers" or voice mail / answering machines. View more information.

Coaching for Results
Designed for new or experienced sales managers, whether in a field or a telephone sales environment. View more information.

Customer-Oriented Selling
This course teaches a consultative process for developing understanding and agreement between the customer and your salespeople throughout the sales process. View more information.

Select, Assess & Train is available to facilitate these courses for you - onsite:

Making Customer Recommendations
In this course, your representatives will learn the four-step recommendation process which is an essential part of customer interactions. When participants have completed this module, they will be able to make clear recommendations to customers about the objectives they plan to meet through the interaction, based clearly on the clues they identified during the discovery process the agreement they and the customer have reached. View more information

Initiating the Outbound Call
The relationship representatives establish in the first few seconds of the outbound telephone call will dictate their chances of success. In this course, participants will learn how to persuade the person they are calling to spend a few minutes talking to them so that they increase their chances of finding ways in which your organization's products or services will benefit the customer. View more information

Completing the Customer Agreement
For many people, especially for those who are new to telephone customer contact and/or sales, taking that final step of turning the chain of agreement into a clear purchasing commitment can be one of the most challenging parts of the process. View more information

Winning Through Customer Service
Lay the foundation for exceptional customer service with the award-winning classroom version and Delivering Customer Focused Service and Dealing with Difficult Customers Situations online. View more information.

Additional Options:

Achieving Communication Effectiveness
This course trains participants in effective communication techniques thereby opening a channel to dialogue, negotiation, and compromise. View more information


If any of these products are not exactly what you want, please place an inquiry.
Sunday, July 06, 2008

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