For: First-line supervisors / managers and team leaders in both office and industrial / manufacturing locations

Delegating effectively is one of the best ways to become an effective supervisors / manager / team leader. Many leaders do not delegate, because they:

		are afraid they will lose their authority
		think it actually takes longer to delegate than to do work themselves
		are insecure
		believe they can not find someone who is competent enough to do the job

Delegating has been revised and updated to incorporate the latest techniques to help supervisors, managers, and team leaders learn to delegate effectively. NOTE: Delegating Effectively (former title Delegating Effectively) was combined with the module titled Assigning Tasks Effectively -- now called Delegating.

Those who delegate poorly do not motivate or develop team members. Often they give a person responsibility but no authority. Or they only delegate certain tasks - the ones they do not want to do.

A leader needs to work with individuals to help them develop the skills and experience they need to move forward. Delegating effectively is an excellent way to individuals for increasingly important roles.

Objectives
Supervisors, managers and team leaders will learn to:

		Understand the importance of effective delegation, as well as the problems associated with the lack of delegating or delegating poorly
		Communicate both the need for and the "why" of every delegated assignment and task
		Use delegation as a powerful motivational tool
		Use delegation to improve the skills and expand the individual's horizons on the job
		Encourage participation and involvement through proper delegating methods.
		Establish an individual’s responsibility and authority for a delegated task.
		Regularly monitor progress through feedback and review.

Description
This module gives valuable insight into and practice with the “Three W’s” of effective delegation:

		When should leaders delegate
		To whom should they delegate
		What explanation should they give to staff / team members

This module also shows how to use delegation as a motivational tool.

Course Content

The first two modules in the series help to develop skills which lay the groundwork for all of the interpersonal modules.

Essential Skills of Leadership

Enables supervisors, managers and team leaders to get the best from their staff / team members

Essential Skills of Communicating

Enables supervisors, managers and team leaders to learn the latest techniques in effective communication and how to apply them to their job

The Principles of Behavioral Modeling

		Traditional Models
		Positive Models
		Discussion
		Behavior Modeling
		Skill Practice

Course Length and Format
Interactive, 4-hour group workshop designed for 6 to 18 participants

The workshop includes:

		Video presentations of case studies
		Group discussions that open opportunities to exchange views, experiences, and ideas.
		Exercises to develop and transfer skills.
		Extensive skill practices
		Immediate feedback of the supervisor's / manager's / team leader’s use of the skills and techniques taught in the workshop

Course Materials

Facilitator’s Guide
Contains complete instructions on how to facilitate the workshop. It includes explanatory text for the trainer, sample trainer narrative, transcripts of visual segments, and annotation notes.

Participant Workbook
Used to help transfer the step-by-step skills of the behavior modeling process, with job-specific case studies emphasizing on-the-job aids and resource material supplied within each workbook. It contains:

		cognitive exercises
		forms for workshop activities
		skill practice aids
		a video synopsis
		a Job Aides section provides tools and alternative methods of supplementing, reinforcing, and documenting the application of skills for delegating.

Video component
Contains an introductory segment and a traditional behavior scenario, followed by a behavior model. Both office and industrial versions included.

PowerPoint Presentation
Provide for critical skills analysis

Self-Assessment Profile
Facilitates the transfer of learned skills to the workplace.

Memory Jogger Card
Provides a handy, succinct reminder of the module’s skill points. This card can be used on the job as a reminder of the learned skill points.

DELEGATING  (Classroom format)
Administrative Kit
Number: 120310
Price: US$ 400.00  (retail: US$ 500.00)

Participant's Workbook
Number: 119314
Price: US$ 23.00  (retail: US$ 28.00)

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Package - Administrative Kit - 13 Titles
Number: 120490
Price: US$ 3,900.00  (retail: US$ 4,875.00)

Package - All 13 Supervision Series Workbooks
Number: 119454
Price: US$ 286.00  (retail: US$ 416.00)

Package - Supervision / Winning Through Customer Service Combination
13 Supervision Administrative Kits -and-
1 Winning Through Customer Service Administrative Kit
Number: 120494
Price: US$ 4,300.00  (retail: US$ 5,375.00)

Package - Supervisory Administrative Kit - 10 Titles Choice
Number: 120491
Price: US$ 3,000.00  (retail: US$ 3,750.00)

Package - Supervisory Administrative Kit - 8 Titles Choice
Number: 120492
Price: US$ 2,560.00  (retail: US$ 3,200.00)

Package - Supervisory Administrative Kit - 5 Titles Choice
Number: 120493
Price: US$ 1,800.00  (retail: US$ 2,250.00)

Return to the general information page for all Supervisory Development Series classroom format courses

Skill Building -- LISTING OF ALL COURSES CD-ROM COURSES - Supervision / Management CLASSROOM COURSES     Supervision Series - Spanish     Serie Supervisión - Edición en español Supervisory / Management     Assigning Tasks Effectively     Coaching for Improved Performance     Communicating with Your Manager     Developing Performance Standards     Dealing with Complaints     Dealing With Conflicts     Fundamental Skills of Managing     Fundamental Skills of Communicating     Improving Employee Work Habits     Management Orientation, Reinforcement & Support     Performance Assessment     Using Positive Discipline     Preparing for Change Customer Service     Winning Through Customer Service Sales & Tele-sales     Coaching for Results     Customer-Oriented Selling     Telephone Prospecting & Qualifying Basic Skill Development     Achieving Communication Effectiveness     Professionalism in the Office WEB-BASED / ONLINE COURSES Supervisory / Management Series     Assigning Tasks Effectively     Coaching for Improved Performance     Delegating Effectively     Developing Performance Standards     Dealing with Complaints     Dealing with Conflicts     Fundamental Skills for Managing     Fundamental Skills- Communicating     Using Positive Discipline     Preparing for Change Customer Service Series     Delivering Customer Focused Service     Dealing with Difficult Customer Situations Tele-sales and Service Series     Completing Customer Agreement     Making Customer Recommendations     Incoming Sales or Service Call     Negotiating About Money     Initiating the Outbound Call Sales Skill Builders     Sharpening Active Listening Skills     Planning Effective Sales Calls     Managing Sales Obstacles     Coaching Consultative Sales Process     Value-Added Selling Basic Skills Development     Diversity Awareness     Achieving Communication Effectiveness     Understanding & Using Financial Data     Professionalism in the Office     Performance Excellence Planning Online Course Demonstation Online Campus Set-up Business / Career Opportunity

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