Supervisory Skill Development

  Developing Performance Standards - Classroom


Classroom Format
For: Team leaders and first-line managers in both office and industrial / manufacturing locations.

An important part of the team leader/manager role is to encourage team members/staff to develop effective performance standards and to commit to those standards on a daily basis. The basis of any good planning process is a set of definite standards. These are::
Specific
Measurable
Attainable
Results-oriented
Time-framed
Once S.M.A.R.T. standards are set, carrying out the plan is just as important as setting standards and developing a plan. This is where many people fail - they are not really committed to the plan.

An important part of a leader’s role is to encourage team members/staff to develop effective performance standards and to commit to those standards on a daily basis.

The key to developing an effective team is participation. When people participate in setting standards and developing a plan, they "buy" into that plan. The standards and plan becomes their own.

Objectives
Managers and team leaders will learn to:
  Define goals, objectives, and performance standards
  Identify and set performance standards that are specific, measurable, attainable, results-oriented, and time-framed, using concrete active language
  Establish time limits for all performance standards
  Involve team members in creating their own individual performance standards
  Negotiate to develop performance standards for team members that address both desired results and team members’ capabilities
  Monitor team members’ progress toward their goals by holding individual review meetings

Description
This module shows participants how to establish specific, measurable, attainable, results-oriented, and time-framed performance standards. It then illustrates the steps that gain team member agreement and commitment to those performance standards.

Course Content

Essential Skills of Leadership and Communicating
An overview of the importance of effective interpersonal skills in managing and communicating with people, and how these skills support the step-by-step methodology. A review of pre-workshop exercises designed to start the learning process before the participants arrive at the session.

The Principles of Behavioral Modeling
  Traditional Models
  Positive Models
  Discussion
  Role Plays
  Job Specific Role Plays

Course Length and Format
Interactive, 4-hour group workshop designed for 6 to 18 participants

The workshop includes:
  Video presentations of case studies
  Group to exchange views, experiences, and ideas
  Exercises to develop and transfer skills.
  Extensive practice and role-plays
  Immediate feedback and critique of the manager’s and team leader’s use of the skills and techniques taught in the workshop

Administrative Kit
Contains complete instructions on how to facilitate the workshop. It includes explanatory text for the trainer, sample trainer narrative, transcripts of visual segments, and annotation notes.

Participant Workbook
Used to help transfer the step-by-step skills of the behavior modeling process, with job-specific case studies emphasizing on-the-job aids and resource material supplied within each workbook. It contains:
  pre-workshop cognitive exercises
  forms for workshop activities
  skill practice aids
  a video synopsis
  a section to help participants transfer skills back to the workplace includes a skill application plan, a troubleshooting guide, and a general review

Video component
Contains an introductory segment and a traditional behavior scenario, followed by a behavior model

Overhead transparencies
Provide for critical skills analysis

Trainer audio cassette
Contains a recording of the explanatory text and sample narrative for each module

Participant practice audio cassette
Offers additional skill-building exercises for workshop participants. It can be used during the workshop session or for self-study later.

Self-Assessment Profile
Facilitates the transfer of learned skills to the workplace.

Memory Jogger Card
Provides a handy, succinct reminder of each module’s skill points. This card is to be handed out at the end of each workshop, so participants can use it on the job as a reminder of the skill points they have learned.

DEVEOLPING PERFORMANCE STANDARDS (classroom)
Administrative Kit view items in your shopping cart
add Developing Performance Standards - Administrative Kit to your shopping ing cart Number: 120320
Price: US$ 400.00  (Retail: US$ 500.00)

Participant's Workbook add Developing Performance Standards - Participant's Workbook to your shopping cart
Number: 119324
Price: US$ 23.00  (Retail: US$ 28.00)

Package - Administrative Kit - 13 Titles view items in your shopping cart add Package - Administrative Kit - 13 Titles to your shopping ing cart
Number: 120490
Price: US$ 3,900.00  (retail: US$ 4,875.00)

Package - All 13 Supervision Series Workbooks add Package - All 13 Supervision Series Workbooks to your shopping ing cart
Number: 119454
Price: US$ 286.00  (retail: US$ 416.00)

Package - Supervision / Winning Through Customer Service Combination
13 Supervision Administrative Kits -and-
1 Winning Through Customer Service Administrative Kit add Package - Supervision / Winning Through Customer Service Combination - 13 Supervision Administrative Kits and 1 Winning Through Customer Service Administrative Kit to your shopping ing cart
Number: 120494
Price: US$ 4,300.00  (retail: US$ 5,375.00)

Package - Supervisory Administrative Kit - 10 Titles Choice add Package - Supervisory Administrative Kit - 10 Titles Choice to your shopping ing cart
Number: 120491
Price: US$ 3,000.00  (retail: US$ 3,750.00)

Package - Supervisory Administrative Kit - 8 Titles Choice add Package - Supervisory Administrative Kit - 8 Titles Choice to your shopping ing cart
Number: 120492
Price: US$ 2,560.00  (retail: US$ 3,200.00)

Package - Supervisory Administrative Kit - 5 Titles Choice view items in your shopping cart
add Package - Supervisory Administrative Kit - 5 Titles Choice to your shopping ing cart Number: 120493
Price: US$ 1,800.00  (retail: US$ 2,250.00)

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Tuesday, October 07, 2008

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