Supervisory Skill Development
Essential Skills of Communicating - Classroom
(formerly titled Fundamental Skills of Communicating)
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For: Team leaders and first-line managers in both office and industrial / manufacturing locations
Communication involves a set of complex skills. To communicate effectively, a team leader / manager must send messages
that are clear, well-organized, believable, and aimed at the needs and interests of the listener.
All communication must be clear and concise and in a language that is
appropriate for the listener. Overcoming barriers to communication is the beginning of developing a communication process
in which both parties understand the other’s message.
Description
Communicating effectively is the key to implementing good management skills. In this module, team leaders learn to:
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design clear, concise messages |
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recognize nonverbal cues |
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probe for clarification |
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confirm another person’s understanding of the issues |
Objectives
Managers and team leaders will learn to:
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See that communication is a two-way process |
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Construct clear, concise messages in the interest of the receiver |
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Discriminate between a message that is clear and concise and one that is not |
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Make use of nonverbal factors to reinforce the intent of a message |
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Listen actively to improve communication |
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Use feedback as a primary tool in overcoming barriers to communication |
Course Content
Essential Skills of Communicating
An overview of the importance of effective interpersonal skills in managing and communicating with people,
and how these skills support the step-by-step methodology. A review of pre-workshop exercises designed to
start the learning process before the participants arrive at the session.
The Principles of Behavioral Modeling
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Traditional Models |
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Positive Models |
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Discussion |
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Role Plays |
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Job Specific Role Plays |
Course Length
Interactive, 4-hour group workshop designed for 6 to 18 participants
The workshop includes:
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Video presentations of case studies |
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Group to exchange views, experiences, and ideas |
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Exercises to develop and transfer skills. |
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Extensive practice and role-plays |
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Immediate feedback and critique of the manager’s and team leader’s use of the skills and techniques taught in the workshop |
Course Materials
Facilitator’s Guide
Contains complete instructions on how to facilitate the workshop. It includes explanatory text for the
trainer, sample trainer narrative, transcripts of visual segments, and annotation notes.
Participant Workbook
Used to help transfer the step-by-step skills of the behavior modeling process, with job-specific case studies
emphasizing on-the-job aids and resource material supplied within each workbook. It contains:
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pre-workshop cognitive exercises |
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forms for workshop activities |
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skill practice aids |
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a video synopsis |
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a section to help participants transfer skills back to the workplace includes a skill application
plan, a troubleshooting guide, and a general review |
Video component
Contains an introductory segment and a traditional behavior scenario, followed by a behavior model
Overhead transparencies
Provide critical skills analysis
Trainer audio cassette
Contains a recording of the explanatory text and sample narrative for each module
Participant practice audio cassette
Offers additional skill-building exercises for workshop participants. It can be used during the workshop
session or for self-study later
Self-Assessment Profile
Facilitates the transfer of learned skills to the workplace
Memory Jogger Card
Provides a handy, succinct reminder of each module’s skill points. This card is to be handed out at the end
of each workshop, so participants can use it on the job as a reminder of the skill points they have learned.
Return to the general information page for all classroom format courses
If any of these products are not exactly what you want, please place an inquiry.
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Friday, February 10, 2012
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