Supervisory Skill Development
Improving Work Habits - Classroom
(formerly titled Improving Employee Work Habits)
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For: Team leaders and first-line managers in both office and industrial / manufacturing locations
Merely quoting company regulations to the recalcitrant worker will not solve a problem.
The truly effective manager or team leader translates the rules into codes of conduct that are meaningful
to the team/staff -- in a supportive, non-threatening way. This module shows how it is done.
Objectives
Managers and team leaders will learn to:
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Distinguish between job performance and work habits |
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Understand the importance of dealing with unsatisfactory work habits early, before they
require disciplinary action |
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Explain clearly and specifically the nature of unsatisfactory work habits to a team member,
focusing on behavior rather than personality or attitude |
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Involve the team member in the process of correcting the unsatisfactory behavior through an
interactive process which maintains the team member’s self-esteem |
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Build controls into the process of improving team member work habits by getting team member
commitment to a clear plan of action and by reviewing progress regularly |
Course Content
Essential Skills of Leadership and Essential Skills of Communicating
An overview of the importance of effective interpersonal skills in managing and communicating with people,
and how these skills support the step-by-step methodology. A review of pre-workshop exercises designed to
start the learning process before the participants arrive at the session.
The Principles of Behavioral Modeling
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Traditional Models |
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Positive Models |
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Discussion |
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Role Plays |
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Job Specific Role Plays |
Course Length and Format
Interactive, 4-hour group workshop designed for 6 to 18 participants
The workshop includes:
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Video presentations of case studies |
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Group to exchange views, experiences, and ideas |
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Exercises to develop and transfer skills. |
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Extensive practice and role-plays |
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Immediate feedback and critique of the manager’s and team leader’s use of the skills and techniques taught in the workshop |
Course Materials
Facilitator’s Guide
Contains complete instructions on how to facilitate the workshop. It includes explanatory text for
the trainer, sample trainer narrative, transcripts of visual segments, and annotation notes.
Participant Workbook
Used to help transfer the step-by-step skills of the behavior modeling process, with job-specific
case studies emphasizing on-the-job aids and resource material supplied within each workbook.
It contains:
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pre-workshop cognitive exercises |
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forms for workshop activities |
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skill practice aids |
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a video synopsis |
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a section to help participants transfer skills back to the workplace includes
a skill application plan, a troubleshooting guide, and a general review |
Video component
Contains an introductory segment and a traditional behavior scenario, followed by a behavior model
Overhead transparencies
Provide for critical skills analysis
Trainer audio cassette
Contains a recording of the explanatory text and sample narrative for each module
Participant practice audio cassette
Offers additional skill-building exercises for workshop participants. It can be used during the workshop session or for self-study later.
Self-assessment profile
Facilitates the transfer of learned skills to the workplace.
Memory jogger card
Provides a handy, succinct reminder of each module’s skill points. This card is to be handed out at the end of each
workshop, so participants can use it on the job as a reminder of the skill points they have learned.
Return to the general information page for all Supervisory Development Series classroom format courses
If any of these products are not exactly what you want, please place an inquiry.
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Friday, February 10, 2012
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